Ziply Fiber Launches New Business Portal using Globys Software Modules

Seattle, WA, November 12, 2020 /PRNewswire/— Globys, whose mission is to revolutionize the digital experience fortelecommunications carriers and their business customers, proudly announces thecommercial launch of its business portal product for Ziply Fiber. Ziply is arecent entrant into the telecom space and started by acquiring the assets ofFrontier Communications’ Northwest operations.  Ziply is based inKirkland, Washington and serves customers in Washington, Oregon, Idaho, andMontana. It offers a wide range of products and services including businessfiber, internet, voice, and network services for enterprise and businesscustomers.

Ziply selected Globys in late 2019 toprovide business customers with invoice reporting, analytics and payments aspart of the Ziply business portal. The Globys out-of-the-box software moduleswere implemented in a SaaS deployment which took only four months from the timethe project started to customer launch. This implementation covers all Ziplybusiness customers and will give them the ability to easily view, consolidate,allocate, pay and reconcile their telecom invoices online.

By being able to access the rightinformation online in a secure environment, business customers can quickly findwhat they need to pay their telecommunications expenses.  Furthermore, theGlobys products help Ziply avoid unnecessary billing-related calls to theircall center, significantly reducing the costs to service their customers. Italso makes it much easier for customers to do business with Ziply, especiallyduring Covid-19 when there is an increased demand for these online digitalservices.

Mark Sten, EVP of Globys said “businesscustomers now expect that their telecom company will provide them with highlyrobust digital engagement tools to make it easy to do business online. We seemany other telecom providers seeking to transform their digital customerexperience as part of a larger global trend. This is exciting for Globys, as wecan commercialize our larger product portfolio to solve customer issuesregarding e-commerce that make it easy to buy, manage and pay for any productand service offered by a carrier.”


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