‍SEATTLE, WA, April 24, 2025 – Globys, a global leader in digital billing experience software for Communication Service Providers (CSPs), is proud to announce the launch of its newest module for Billing Disputes and Inquiries. This innovative set of workflows offers CSPs and their Business and Enterprise customers a seamless digital self-service experience for managing billing-related disputes and inquiries. This module is an add-on to Globys' Analytics and Pay products, and can be further integrated into a CSP's other B2B solutions to improve billing accuracy and reduce resolution times.

By enabling end-users to address billing concerns online, the Billing Dispute and Inquiry workflows reduce CSPs' customer support costs and the volume of calls handled by support teams, while enhancing operational efficiency and customer satisfaction. Additionally, this approach supports revenue assurance by minimizing unresolved disputes and payment delays, ultimately leading to improved revenue forecasting.

Globys' has helped a top-tier telecom provider successfully digitize their dispute and inquiry customer journeys - all within a platform their customer's currently utilize for bill presentment, analysis, and managing payments. Globys is an experienced partner to some of the world's largest CSP's with deep knowledge of their technological ecosystems. To learn more, watch our introduction video below, visit our Billing Dispute and Inquiry Module product page, or to request a demo of the latest features, please contact us.

‍

‍

‍

About Globys

Globys provides digital bill presentment, analysis, and payment solutions for global Communication Service Providers (CSPs), improving the experience for their Business and Enterprise clients. Our suite of digital billing software streamlines complex workflows, integrates disparate systems, and reduces operational costs—ultimately driving efficiency and improving revenue outcomes.

With a strong global client base, including five of the six top carriers as customers, Globys has hundreds of thousands of companies interacting with its products every day. Globys is focused squarely on being a true partner to its clients, making it easy for them to deliver exceptional customer experiences at one-third of the time and cost of alternate solutions.

Trusted by some of the world’s largest CSPs, Globys is headquartered in Seattle, with offices in Amsterdam, Melbourne, Dubai, and Toronto.

For questions or inquiries, please contact:

Richard Isaac

VP, Sales

risaac@globys.com

‍