Enterprise customer invoices arrive from multiple billing systems, currencies, hierarchies, and product lines - each in a different format. Customers can't find what they need, so every unanswered question becomes a support ticket for the CSP.

The result is a slow and fragile infrastructure for the carrier and a flood of "what is this charge?" tickets that drive up cost-to-serve and erode customer trust.

Bill Present is the core to every Globys deployment.

Bill Present ingests billing feeds from source systems and normalizes them against account hierarchies, currencies, and product lines. Users navigate from a consolidated summary view down to any line item, launch into analysis, payment, or dispute workflows without leaving the invoice, and manage paperless preferences and PDF delivery in one place.

Business customers don't just want to see their bill, they need to understand it.

Charge variances, usage anomalies, allocations, and credits generate high-cost inquiries that erode both margins and trust. For the customers that don't have dedicated finance staff to scrutinize every line, their analysis needs to happen automatically - not on request.

Bill Analysis turns raw billing and usage data into investigable, reportable, exportable insight.

Bill Analysis ingests every line of billing and usage data into a unified analytical layer. Users apply filters, tags, and hierarchy scopes to isolate what matters, then view interactive graphs, charts, and sparklines that surface anomalies and trends. Findings can be saved, scheduled, or exported directly into downstream financial workflows.

For customers with the CSP Intelligence module, Bill Analysis doesn't wait to be seen. Anomalies are detected, variances are flagged, and summary communications are pushed out. The insight finds them, not the other way around.

Enterprise payment workflows aren't simple "click to pay" transactions. They involve approvals, contract validation, partial payments, recurring schedules, multi-account allocations, and tight integration into customer AP systems.

Friction at any step costs CSPs days of DSO.

Streamline payment workflows, accelerate revenue realization, and give Business customers the flexibility they expect.

Users configure permissions, approval chains, and payment methods - including one-time, recurring, and automatic payments. Multi-account allocations record at the line-level ledger. Every transaction posts back to the CSP's payment processors and AR systems, with a complete activity view including payments made outside the application.

Disputes are expensive in every direction: support time, churn risk, payment delay, and customer trust. Traditional dispute handling is a phone-and-email exercise that leaves both sides without visibility and lost time.

Bill Dispute and Inquiry module creates an integrated, digital channel for End-Users to raise inquiries and disputes, and for CSRs to resolve them efficiently and directly through existing ITSM systems.

End-Users initiate a dispute directly from the bill or a line item, attach supporting documents, and set case context. Partial-payment workflows tie to disputed amounts, so cash keeps flowing while cases resolve.

Pattern analysis surfaces recurring drivers so they can be eliminated at the source.

Service changes, plan changes, device upgrades, and account adjustments traditionally route through CSRs or dedicated Account Managers. Each touch point adds cost for the carrier, delays the customer, and creates billing errors at the next cycle.

Bill Manage is the transactional self-service module enabling End-Users to view, modify, and manage their telecom services, plan details and devices, and account configurations directly in the application - no costly support ticket or phone call required.

Governed by contract guardrails and change management logs, requests execute directly against the CSP's provisioning and order management systems.

Most CSPs engage enterprise customers reactively or through classic channels, like support tickets, renewal cycles, and outage notifications. Connect with your customers in a place where they're guaranteed to see your message, and do so with our continuous intelligence platform.

Customer Engagement connects CSPs to their customers with communication and engagement features directly in the application. This module offers deep customizations and targeting to ensure brand consistency and marketing messages hit the mark, every time.

Features include In-app messages and pop-ups, feature walkthroughs, bespoke Knowledge Guides, and an AI-powered chatbot that answers questions 24/7.

Regardless of whether an organization is small or large, their needs can be equally complex and sophisticated. They span subsidiaries, regions, cost centers, and approval chains. Without proper account structure and settings, every customer journey breaks down.

Account Toolkit is the structural backbone of the platform. It defines who sees what, who can do what, where, and on whose behalf.

In this section, End-Users have the flexibility to manage account hierarchies, Users and roles, permissions, accounts tags, paperless preferences, split billing, usage alerts, budget limits, saved payment methods, and more.

Standing up a Tier-1 deployment, migrating from a legacy platform, or onboarding a complex enterprise customer is never a simple exercise. The right partner shortens the path to value and protects against costly missteps.

Globys Professional Services is the team of domain experts who configure, operationalize, and continuously optimize the platform alongside the CSP and their Account Manager or Customer Support teams.