Account Toolkit

Account Toolkit

All Your Customizations, In One Place

Problem icon

The Problem

Regardless of whether an organization is small or large, their needs can be equally complex and sophisticated. They span subsidiaries, regions, cost centers, and approval chains. Without proper account structure and settings, every customer journey breaks down.

How it works icon

How it Works

Account Toolkit is the structural backbone of the platform. It defines who sees what, who can do what, where, and on whose behalf.

In this section, End-Users have the flexibility to manage account hierarchies, Users and roles, permissions, accounts tags, paperless preferences, split billing, usage alerts, budget limits, saved payment methods, and more.

OUTCOMES

For CSPs

CSP icon
  • Simplified account operations and reduced admin overhead
  • Better control and auditability across accounts
  • Faster onboarding for complex customer structures
  • Audit-grade controls reduce compliance findings, audit costs, and regulatory exposure
  • Scale without re-platforming

For Your Business Customers

Business customer icon
  • Apply organizational structures that match the way the business actually runs
  • Easy account, user, and permission management
  • Save views and payment preferences for autonomous workflows
  • Built-in employee cost allocation capabilities
MODULE FEATURES

Hierarchy Import

Enterprise

Import and manage organizational hierarchies offline in a CSV file, using the tool business customers already trust: Excel. Bulk actions translate directly into hierarchy changes across every assigned account and service.

Why It's Important

  • Auto-validates changes with line-level error logs
  • Cuts CSR calls with self-service hierarchy changes at scale
  • Speeds onboarding using existing accounting and directory data

Configurable Permissions & Access Roles

ComplianceEnterpriseSMB

Fine-grained, role-based controls that dictate who can view, request, or approve service changes, plan modifications, contract updates, and device orders - configurable per user, role, account, or hierarchy node.

Why It's Important

  • Prevents unauthorized service changes and contract violations
  • Reduces CSR involvement in permission-related requests
  • Supports enterprise separation-of-duty and audit requirements
  • Scales cleanly for complex hierarchies with delegated administration

Account Tags

SMB

A familiar tagging system that groups accounts by department, location, or use case, offering a simpler alternative to full hierarchies.

Why It's Important

  • Scopes reports and statements without full hierarchies
  • Auto-updates recurring report orders as tags change
  • Scales across products, segments, and account sizes

Advanced Filters

EnterpriseNewSMB

New options for carrier-provided defaults, favorites, plain-language descriptions, custom columns, and advanced search functionality, so customers build the exact views and reports they need without extra manual reconciliation steps.

Why It's Important

  • Cuts DSO by routing reports to the right teams faster
  • Reduces CSR volume and report-config confusion
  • Avoids internal R&D and third-party reporting costs

Contract Guardrails & Change Management Logs

ComplianceEnterpriseSMB

Real-time contract enforcement that blocks or flags service changes conflicting with contract terms, backed by a complete audit trail of every change: who, what, when, and against which clause.

Why It's Important

  • Prevents costly early-termination fees and off-contract billing
  • Supplies audit-grade change logs for regulated and enterprise customers
  • Cuts disputes triggered by unauthorized or contract-violating changes
  • Builds trust through transparent, contract-aware self-service

CSR Read-Only Mode

ComplianceEnterpriseSMB

A safe read-only view of the customer's account for CSR teams. Support reps can walk customers through workflows without changing settings, downloading data, or processing payments.

Why It's Important

  • Enables secure CSR support without risking customer settings
  • Reduces breach exposure and supports audit-readiness
  • Protects sensitive billing and payment information

Paperless Billing

ComplianceEnterpriseSMB

A one-click paperless billing workflow that turns off paper delivery across all or select accounts. Available in a dashboard widget, statement column toggle, and Settings-page management for ongoing control.

Why It's Important

  • Cuts print, postage, and mailing costs
  • Accelerates payment collection through digital delivery
  • Supports legal-invoice compliance for regulated and government customers
  • Reduces breach exposure from physical mail

Unbilled / Usage Analyst

Enterprise

24/7 access to unbilled usage data with proactive alerts and reporting options, so customers spot overages, capacity issues, and anomalies before they hit the next invoice.

Why It's Important

  • Cuts CSR volume with self-service usage analysis and alerts
  • Improves cash-flow predictability by surfacing issues mid-cycle
  • Monetizable as a premium tier or in enterprise contracts

Saved Secure Payment Methods

ComplianceEnterpriseSMB

Securely stored, tokenized bank and card details customers can reuse across one-time, scheduled, and automatic payments. Works across multiple integrated payment processors and currencies.

Why It's Important

  • Removes payment friction and lifts completion rates
  • Protects customers with tokenized, PCI-aligned storage
  • Makes autopay enrollment a one-tap step

Multi-Stage Approval Workflows

ComplianceEnterpriseSMB

Configurable approval chains that route service change requests to the right approvers based on role, spend threshold, contract type, or account hierarchy - no more email chains or offline sign-offs.

Why It's Important

  • Digitizes approvals that used to route through CSRs or Account Managers
  • Enforces spend and eligibility policies without manual policing
  • Speeds order completion with routing that matches the org chart
  • Provides visibility into where each request sits in the approval chain

Service Catalog & Eligibility Rules

EnterpriseSMB

A curated, customer-specific service catalog that shows each End-User only the plans, services, and upgrades they're eligible for based on contract, region, product line, and existing entitlements.

Why It's Important

  • Prevents ineligible requests before they enter the order queue
  • Enables carrier-controlled up-sell and cross-sell exposure per customer
  • Reduces manual eligibility checks and CSR back-and-forth
  • Supports rapid catalog updates as products and offers evolve

Order Status Tracking

EnterpriseSMB

Real-time visibility into every open service change, plan modification, or device order as it moves through provisioning - with milestone updates, ETA, and hand-off to CSRs only when human intervention is genuinely needed.

Why It's Important

  • Deflects 'when will this be live?' CSR calls
  • Improves customer confidence with transparent order progress
  • Speeds hand-offs by surfacing exceptions the moment they occur
  • Feeds provisioning KPIs and SLA reporting back to CSP operations

Pre-Change Cost Impact Preview

EnterpriseSMB

A live billing preview showing the delta between current and future monthly charges before an End-User submits a service change, including proration, contract impact, and eligibility for promotional pricing.

Why It's Important

  • Prevents bill shock and downstream disputes at the next cycle
  • Improves adoption of self-service changes by removing uncertainty
  • Cuts CSR calls asking 'what will this cost?'
  • Supports transparent up-sell by showing the value of higher-tier plans

Scheduled & Bulk Service Changes

EnterpriseSMB

Schedule adds, removes, or upgrades to activate on a future date (contract renewal, quarter start, month-end) and execute multi-account changes via CSV or template for enterprise-scale rollouts.

Why It's Important

  • Aligns service changes with financial or contractual milestones
  • Scales to enterprise multi-account, multi-region rollouts
  • Reduces manual work for account teams managing large customers
  • Feeds forecasting with visibility into upcoming service commitments