Most CSPs engage enterprise customers reactively or through classic channels, like support tickets, renewal cycles, and outage notifications. Connect with your customers in a place where they're guaranteed to see your message, and do so with our continuous intelligence platform.
Customer Engagement connects CSPs to their customers with communication and engagement features directly in the application. This module offers deep customizations and targeting to ensure brand consistency and marketing messages hit the mark, every time.
Features include In-app messages and pop-ups, feature walkthroughs, bespoke Knowledge Guides, and an AI-powered chatbot that answers questions 24/7.
