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Bill Present

Bill Present

Deliver The Right Invoice, Every Time

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Problem icon

The Problem

Enterprise customer invoices arrive from multiple billing systems, currencies, hierarchies, and product lines - each in a different format. Customers can't find what they need, so every unanswered question becomes a support ticket for the CSP.

The result is a slow and fragile infrastructure for the carrier and a flood of "what is this charge?" tickets that drive up cost-to-serve and erode customer trust.

How it works icon

How it Works

Bill Present is the core to every Globys deployment.

Bill Present ingests billing feeds from source systems and normalizes them against account hierarchies, currencies, and product lines. Users navigate from a consolidated summary view down to any line item, launch into analysis, payment, or dispute workflows without leaving the invoice, and manage paperless preferences and PDF delivery in one place.

OUTCOMES

For CSPs

CSP icon
  • Lower operational and call center costs
  • Reduced billing-related support inquiries
  • Increased digital adoption across your largest customer segments
  • Reduce billing write-offs and disputes through validated, transparent invoice presentation

For Your Business Customers

Business customer icon
  • Single, consolidated invoice view across the entire telecom relationship
  • Reconcile quicker with custom reporting
  • Easier navigation and analysis of complex charges
  • Automate data delivery and download options
  • Faster issue identification and resolution
MODULE FEATURES

Hierarchy Import

Enterprise

Import and manage organizational hierarchies offline in a CSV file, using the tool business customers already trust: Excel. Bulk actions translate directly into hierarchy changes across every assigned account and service.

Why It's Important

  • Auto-validates changes with line-level error logs
  • Cuts CSR calls with self-service hierarchy changes at scale
  • Speeds onboarding using existing accounting and directory data

Native Excel Export

EnterpriseSMB

One-click export of reports and statements into fully-formatted Excel documents for further analysis or use in different systems. Native Excel export supplements existing PDF, CSV, and XML report delivery options.

Why It's Important

  • Removes need for third-party export tools
  • Reduces export friction and support requests

Custom Statement Management Views

EnterpriseNewSMB

A configurable statement grid with a column picker and saved views. Carriers can ship default views and customers can build and save their own to fit exactly how they work.

Why It's Important

  • Cuts DSO with faster statement navigation

Carrier Communications Channel

EnterpriseSMB

A messaging channel inside the application for service outages, promotions, feature announcements, and billing notices targeted to the right accounts and delivered where customers already are.

Why It's Important

  • Reaches customers in-session, not via email inbox
  • Cuts inbound CSR calls during outages and billing events
  • Creates a direct up-sell and cross-sell surface
  • Targets messages by segment, account, or hierarchy
  • Drives adoption of new modules with in-context announcements

Sparklines / Trend Tools

NewSMB

Visual bill validation tools include variance, previous bill amount, and monthly trend sparklines that let customers spot anomalies at a glance and act on them immediately.

Why It's Important

  • Speeds bill validation and time to action
  • Surfaces billing anomalies early to reduce disputes
  • Builds trust with transparent, visual bill data

Paperless Billing

ComplianceEnterpriseSMB

A one-click paperless billing workflow that turns off paper delivery across all or select accounts. Available in a dashboard widget, statement column toggle, and Settings-page management for ongoing control.

Why It's Important

  • Cuts print, postage, and mailing costs
  • Accelerates payment collection through digital delivery
  • Supports legal-invoice compliance for regulated and government customers
  • Reduces breach exposure from physical mail

Unbilled / Usage Analyst

Enterprise

24/7 access to unbilled usage data with proactive alerts and reporting options, so customers spot overages, capacity issues, and anomalies before they hit the next invoice.

Why It's Important

  • Cuts CSR volume with self-service usage analysis and alerts
  • Improves cash-flow predictability by surfacing issues mid-cycle
  • Monetizable as a premium tier or in enterprise contracts

Reporting Hub Dashboard

EnterpriseNewSMB

The new Reporting Hub is a fully brandable centralized reporting experience for billing and usage insights. It brings summary, detail, and cost allocation reports into one central location, designed to help End-Users understand their data faster and act with confidence.

Why It's Important

  • Faster visibility into billing changes and trends
  • Reduces reporting-related escalations and rework
  • Improves self-service tools and customer satisfaction

PDF Bill Presentment

ComplianceEnterpriseSMB

On-demand access to historical PDF and legal invoices for accurate and speedy accounting remittance. Carriers set the retention window and customers self-serve the rest.

Why It's Important

  • Cuts CSR call volume for historical bill requests
  • Supports legal-invoice retention compliance
  • Improves audit readiness with fast access to historical bills

Line-Item Explainer

AI-AssistedEnterpriseSMB

AI-driven, plain-language explanations of individual charges, referencing contract and pricing data where available, so customers understand every charge instead of disputing it or unknowingly creating distrust.

Why It's Important

  • Deflects disputes at point of confusion, before a case opens
  • Builds trust through transparent, contract-aware billing detail
  • Shortens DSO by removing payment hesitation
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