Drive digital adoption by adding new value to the customer experience.
The Globys B2B Portal Solution employs a unique approach by integrating the buy, manage, and pay workflows into a single customer experience. As opposed to other portal offerings, which simply integrate the core components via SSO and navigation, the Globys solution allows users to initiate actions directly from the context of the experience. This integrated approach creates new value for both the CSP and customer by automating once manual and costly tasks associated with the business customer lifecycle.
Deliver a single portal solution across all business segments.
Delivered through a single platform, the Globys B2B Portal Solution can easily be adapted to align to the specific experience needs of varying customer segments. For example, while large Enterprise customers require custom reports and hierarchy management to allocate their monthly bills, standard usage reports and online payment options are sufficient for the small business base. Features, data sets, workflows, and branding can all be configured, allowing CSPs to offer a tiered set of portal offerings across all business segments. This configurable approach enables CSPs to deliver a valuable experience while minimizing the number of portals – and associated vendors, teams, and processes – which need to be monitored, maintained, supported, and promoted.
Fuel digital transformation by streamlining operations and quickly adapting to change.
The Globys B2B Portal Solution employs an API framework which quickly connects systems and processes which are commonly associated with the buy, manage, and pay process – from both the CSP and business customer ecosystem. For the CSP, any number of systems, including billing, order management, product catalogs, CRM, accounts receivable, and third-party networks are easily integrated into the Globys framework. This approach of leveraging existing infrastructure allows CSPs to operate ‘as usual’ while adding a comprehensive digital component to their customer experience. For the customer, standardized APIs to systems, such as NetSuite, Service Now, and Apple DEP, provide immediate business value by eliminating manual and costly processes that are commonly employed today.