Paperless billing continues to be one of the key business case drivers for digital invoicing portals – and for good reason. It offers the potential to save millions in printing and postage, as well as eliminate a common source of customer discontent – the paper invoice.
So what happens when you launch your portal and the paperless uptake is less than anticipated? It’s time to do some digging into your product, processes and people.
Ask yourself the following questions to understand – and fix – what’s stalling or hindering your business customers from going green:
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