Globys Research A strategic perspective on CSP B2B portals

Lumen moves to a SaaS Environment for Invoice, Payment and Analytics

Topics: Press Release

Seattle, WA, October 22, 2020 /PRNewswire/ — As part of the transformation process of Lumen (formerly CenturyLink), Globys recently announced that it completed the amalgamation of the CenturyLink and Level3 instances into one SaaS environment that provides customer-facing capabilities for invoice analysis, consolidation, reporting, and payment. This new instance also provides business customers with the ability to view their product and service usage in near real-time.

Rather than having to go to multiple portals to review, analyze and pay their bills, business and government customers, under a secure login, will be able to go to a single online instance to perform these critical business functions. This is another successful step forward for Lumen as they simplify the business process for their customers.

Globys has worked with both Level3 and CenturyLink for a number of years, providing customer-facing SaaS software solutions. Derek Edwards, CEO of Globys, said “This is a growing trend for carriers as they accelerate their digital transformation processes to simplify and remove friction from their business by providing more integrated customer capabilities online.”

Globys expects that Lumen will be able to reduce the number of calls to the call center for billing and reporting inquiries, and also reduce the cost of supporting multiple IT systems.  Furthermore, this smoother process will increase the number of digital transactions for online payments.


About Globys

Globys was founded in 2008 to help telecom service providers deliver a digital experience for their business customers. Today, our Globys B2B Portal Platform enables business customers of all sizes to securely transact with their providers, whether buying new products, managing existing services or paying their invoices.

With a strong global client base, including six of the seven top carriers in North America as customers, Globys has hundreds of thousands of companies interacting with our products every day. We are focused squarely on being a true partner to our clients, making it easy for them to deliver exceptional portal experiences at one-third of the time and cost of alternate solutions.

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences.