Harris adds industry-leading telecommunication solutions to its portfolio with the acquisition of Globys

OTTAWA, Ontario, Nov. 05, 2021 (GLOBE NEWSWIRE) — Harris, a global vertical market software provider, adds telecommunication solutions to its portfolio with the acquisition of Seattle-based Globys, Inc. (Globys).

Globys is a leader in digital customer experience solutions for telecom carriers in the business-to-business (B2B) domain. The Globys B2B Portal Suite offers self-service products that enable business customers to buy, manage and pay for all products, services, and devices online – wireless, wireline and IoT. The Globys TEM Solution provides telecom expense management capabilities as both a technology platform for other TEM providers and as a SaaS service to enterprise customers. Both solutions combine customer data, workflows and customer-specific API integrations with a full-range of capabilities to make it easy for business customers to do business online with their telecom partners. Globys Chief Executive Officer, Derek Edwards, mentions, “We are experiencing a large increase in demand for online self-service tools as more Communications Service Providers (CSPs) and enterprises embrace digital transformation initiatives as a core part of their strategy. Globys is excited to leverage Harris’ global presence, strong capital base, and deep vertical experience to help our customers optimize their digital journeys.”

Harris Executive Vice President, Pat Shaughnessy, comments, “The acquisition of Globys is important for Harris because not only is it a great business with an excellent leadership team, but also provides Harris with a strong foothold in the telecommunications market including its marquee customer base across the globe. We look forward to working together to expand our portfolio in this very exciting space.”

Globys will operate as an independent business unit within Harris, retaining its brand and continued leadership under Derek Edwards.

About Globys

Globys was founded in 2008 to help telecom service providers deliver a digital experience for their business customers. Today, the Globys B2B Portal Suite enables business customers of all sizes to securely transact with their providers, whether buying new products, managing existing services, analyzing usage and charges, or paying their invoices.

With a strong global client base, including five of the six top carriers in North America as customers, Globys has hundreds of thousands of companies interacting with its products every day. Globys is focused squarely on being a true partner to its clients, making it easy for them to deliver exceptional customer experiences at one-third of the time and cost of alternate solutions.

About N. Harris Computer Corporation (Harris)

Harris acquires vertical market software businesses, manages them well, and builds them for the future. Through acquisitions, Harris has grown extensively from its roots in the utilities, local government, education, and healthcare verticals to operate over 160 businesses globally across more than 20 industries. Harris is part of Constellation Software Inc. (TSX: CSU), one of the world’s most active acquirers of VMS businesses.

Globys Achieves Highest ISO 27001 Security Standard Certification

Seattle, WA, July 13, 2021/PRNewswire/ — Globys announced the completion of its ISO 27001 Surveillance Audit with a successful certification by A-LIGN, with zero nonconformities in security controls. A-LIGN, an independent, third-party auditor, found Globys to have technical controls in place and formalized IT Security policies and procedures. A-LIGN is an ISO/IEC 27001 certification body accredited by the ANSI-ASQ National Accreditation Board (ANAB) to perform ISMS 27001 certifications. This certification demonstrates Globys’ continued commitment to information security and ensures that the security of customer data and information has been addressed, implemented, and properly controlled in all areas of the organization.

ISO/IEC 27001:2013 is an information security management system standard published in October 2013 by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). The certification, completed through the application of 114 Information Security controls, spans protocols and procedures, operational policies, information asset identification, as well as risk assessment and treatment, employee phishing tests and regular security awareness training. All 114 controls are examined on a yearly basis by an ISO accredited auditor. Any control found lacking or missing can be marked as a non-conformity to the ISO standard, which must be addressed with a formal management response. ISO auditors will also call out Observations or Opportunities for Improvement. The Globys audit resulted in zero non-conformities, nor any Observations or Opportunities for Improvement – a major achievement for any security-minded organization.

“We work hard every day to ensure that our customer data and management systems for processing and securing that information is top notch. We are extremely proud that our independent audit results are reflective of all the hard work we do in this area,” said Randall Jarrell, Senior Security Officer at Globys.

A robust security profile enables Globys to align customer requirements with the highest security standards to comply with U.S. and international regulations and standards, such as GDPR and PCI, to protect customers from cyber-attacks. In an increasingly globalized market, this is a significant achievement because ISO 27001 certification offers customers assurance in Globys’ ability to protect their data.

To learn more about Globys security initiatives, please contact Randall Jarrell, Information Security Officer, [email protected].

 

About Globys

Globys was founded in 2008 to help telecom service providers deliver a digital experience for their business customers. Today, the Globys B2B Portal Platform enables business customers of all sizes to securely transact with their providers, whether buying new products, managing existing services, analyzing usage and charges, or paying their invoices.

With a strong global client base, including five of the six top carriers in North America as customers, Globys has hundreds of thousands of companies interacting with its products every day. Globys is focused squarely on being a true partner to its clients, making it easy for them to deliver exceptional customer experiences at one-third of the time and cost of alternate solutions.

Globys delivers ServiceNow application to increase digital self-service with Communication Service Providers

Seattle, WA, June 23, 2021/PRNewswire – Globys announced its delivery of a new application which uses ServiceNow to automatically connect enterprises to their Communications Service Providers (CSPs), as an extension of its business-to-business (B2B) Portal Platform and Telecom Expense Management (TEM) Portal solution. This application supports a push towards more employee self-service capabilities, by making all CSP spend and usage details available in the central IT portal, powered by ServiceNow.

Earlier this year, Globys announced a series of capabilities that facilitate key business functions such as online shopping, care, invoice analysis and customer payments via ServiceNow. Later phases will further extend the capabilities to more than 75 business processes identified by Globys as part of their global B2B telecom portal research.

With this release, Globys is making available a ServiceNow app with a strong focus on security requirements. “An important step in the process to support employee self-service growth was to implement the right authorization framework when data is being transferred through multiple platforms,” commented Jurriaan Roeland, Globys TEM director. “With this framework in place, we will now focus on further end-to-end automation between enterprises and CSPs.”

If you would like to learn more about Globys ServiceNow applications, please contact Jurriaan Roeland at [email protected].

 

About Globys

Globys was founded in 2008 to help telecom service providers deliver a digital experience for their business customers. Today, the Globys B2B Portal Platform enables business customers of all sizes to securely transact with their providers, whether buying new products, managing existing services, analyzing usage and charges, or paying their invoices.

With a strong global client base, including five of the six top carriers in North America as customers, Globys has hundreds of thousands of companies interacting with its products every day. Globys is focused squarely on being a true partner to its clients, making it easy for them to deliver exceptional customer experiences at one-third of the time and cost of alternate solutions.

Globys Announces Addition of Former T-Mobile CIO Robert Strickland to its Advisory Board

Seattle, WA, May 25, 2021/PRNewswire – Globys today announced the addition of Robert (Rob) Strickland to its advisory board as part of its global initiative to help Communication Service Providers (CSPs) transform their digital experience for business customers.

Rob brings a wealth of industry knowledge to this role, as the former CTO of Cricket Wireless as well as serving as CIO of T-Mobile USA. Most recently he founded Move 37 Ventures, a next-generation management consulting and business solutions firm working with Fortune 500 companies. Prior to that, Rob was the CIO for Echostar/Dish Network, Interim CTO for Neustar, and Interim Group CTO for both Televisa and SKY properties in Mexico City. Additionally in the wireless market, Rob served as Interim COO for TruConnect and as an advisor for GenMobile.

Rob sits on a variety of boards including Text+, Centri Technologies, and OCEARCH. In 2017, Rob also joined the Rady Children’s Hospital Board of Trustees IT Task Force to help modernize their business. He serves on several advisory boards including the Boston Red Sox, B2B Soft, Afiniti, RStor, Motive Companies, and GenXComm.

Rob is a graduate from Brandeis University where he majored in Mathematics, and he currently resides in Austin, Texas with his wife and family.

Derek Edwards, CEO of Globys, said, “It is very exciting to have Rob join our advisory board. His depth of experience validates both our strategy and capabilities in using our out-of-the-box software to enable CSPs to transform their digital experience and online customer interactions for themselves and their business, enterprise and government customers.”

 

About Globys

Globys was founded in 2008 to help telecom service providers deliver a digital experience for their business customers. Today, the Globys B2B Portal Platform enables business customers of all sizes to securely transact with their providers, whether buying new products, managing existing services, analyzing usage and charges, or paying their invoices.

With a strong global client base, including five of the six top carriers in North America as customers, Globys has hundreds of thousands of companies interacting with its products every day. Globys is focused squarely on being a true partner to its clients, making it easy for them to deliver exceptional customer experiences at one-third of the time and cost of alternate solutions.

Globys Announces Development of Applications to Connect Communications Service Providers and Enterprise Customers Utilizing ServiceNow

Seattle, WA, March 30, 2021 /PRNewswire/ — Globys announced its development of a set of applications to automatically connect businesses using ServiceNow to their Communications Service Providers (CSPs), as an extension of its business-to-business (B2B) Portal Platform and Telecom Expense Management (TEM) Portal solutions. ServiceNow is the favorite IT service management (ITSM) platform for large enterprises with nearly 80% of the Fortune 500 and close to 50% of the Global 2000 using it today.

As a global leader in the B2B portal space for CSPs, Globys is at the forefront of this enterprise trend, developing a series of easy-to-use applications to support online shopping, care, invoice analysis and customer payments via ServiceNow. As a first phase, Globys has launched a series of use cases that facilitate these key business functions. Later phases will extend these capabilities to more than 75 use cases identified by Globys as part of their global B2B telecom portal research.

“Connecting CSPs and enterprises in a seamless and frictionless manner creates greater efficiency on both sides and improves the digital customer experience,” said Mark Sten, EVP of Globys. “This is an outcome we all expect when doing business with our partners. As the global leader in B2B telecom portals, with five out of six of the top CSPs in North America, we are in a unique position to broker this relationship.”

During this first phase, Globys is releasing a preview of its ServiceNow app that can be utilized with its TEM Portal. “A key challenge was to develop an easy-to-deploy replication mechanism for users and their business hierarchy data from ServiceNow to Globys,” said Jurriaan Roeland, Globys TEM director. “As these use cases roll out and gain customer traction, we are all looking forward to working closely with our partners to provide additional automation and capabilities.”

If you would like to learn more about the Globys ServiceNow applications, please contact Jurriaan Roeland at [email protected].

 

About Globys

Globys was founded in 2008 to help telecom service providers deliver a digital experience for their business customers. Today, the Globys B2B Portal Platform enables business customers of all sizes to securely transact with their providers, whether buying new products, managing existing services, analyzing usage and charges, or paying their invoices.

With a strong global client base, including five of the six top carriers in North America as customers, Globys has hundreds of thousands of companies interacting with its products every day. Globys is focused squarely on being a true partner to its clients, making it easy for them to deliver exceptional customer experiences at one-third of the time and cost of alternate solutions.

Globys Realizes Strong Benefits From Work-From-Anywhere Policy During COVID-19

Seattle, WA, March 9, 2021 /PRNewswire/ — Globys, a leader in digital customer experience solutions for telecom service providers in the business-to-business (B2B) domain, announced it has grown its workforce over 80% in the last 12 months by expanding its reach using a work-from-anywhere policy. Globys has found employees within its distributed workforce to be more engaged and productive.

“After my wife and I had our two boys, we wanted to escape big city life and move closer to nature, but I didn’t want to give up the interesting projects that come with being a product manager at Globys,” says Greg Valazza, who lives in Whitefish, Montana. “Now we live the good life minutes from skiing and Glacier National Park. Globys supported me in becoming a remote employee in 2017, which at the time was a novelty, but now a norm as a result of COVID-19.  As a product owner who’s worked with engineers for years, I actually find it easier now to collaborate with them using screensharing, video conference, retrospective and other online collaboration tools.”

“Our policy to recruit for talent irrespective of location and help our staff work from home with tools and technology has helped us to realize our more productive and engaged workforce,” says Elizabeth DeLeon, Global Director of Human Resources. “Although we miss in-person collaboration, which has been virtually eliminated due to COVID-19, we have still found ways to have water cooler-type communications and have fun together with book clubs, online team lunches, virtual happy hours and game nights.”

If you would like to learn more about joining the Globys team, please go to www.globys.com/careers/.

 

About Globys

Globys was founded in 2008 to help telecom service providers deliver a digital experience for their business customers. Today, the Globys B2B Portal Platform enables business customers of all sizes to securely transact with their providers, whether buying new products, managing existing services, analyzing usage and charges, or paying their invoices.

With a strong global client base, including five of the six top carriers in North America as customers, Globys has hundreds of thousands of companies interacting with its products every day. Globys is focused squarely on being a true partner to its clients, making it easy for them to deliver exceptional customer experiences at one-third of the time and cost of alternate solutions.

Globys Announces Second Wave of Research Results for 2021 B2B Digital Experience “State of the Telecom Industry”

Seattle, WA, February 25, 2021 /PRNewswire/ — Globys, a leader in digital customer experience for telecom carriers in the business-to-business (B2B) domain, announced the second wave of results from its “State of the Telecom Industry” global research of B2B customer portals. Research was undertaken in 2020 in response to the accelerated investment in digital transformation by Communication Service Providers (CSPs) and the increasing reliance on digital self-service tools to transact business.

The research findings indicated that most CSPs either provided a customer experience that was at Stage 1 “Digital” or approaching Stage 2 “Actionable” in a five-stage journey along a customer-centric digital maturity model for B2B transactions.

 Derek Edwards, CEO of Globys, described the five stages of maturity as follows:

Globys’ research covered 72 business customer use cases along the entire customer journey of purchasing, managing, analyzing and paying for their products and services from CSPs.

Edwards shared “Our research confirmed that CSPs have a long way to go to match the modern experiences provided by their over-the-top competitors when it comes to ease of use and simplicity. CSPs trying to mimic the consumer digital experience for their business customers will struggle to get it right using the same software tools and approaches. The complexity of business needs and processes requires a fundamentally different approach. In fact, some business customers could be at risk from a series of bad experiences or false promises.”

If you would like to learn more about Globys research, please contact Bram Cool at [email protected].

 

About Globys

Globys was founded in 2008 to help telecom service providers deliver a digital experience for their business customers. Today, the Globys B2B Portal Platform enables business customers of all sizes to securely transact with their providers, whether buying new products, managing existing services, analyzing usage and charges, or paying their invoices.

With a strong global client base, including five of the six top carriers in North America as customers, Globys has hundreds of thousands of companies interacting with its products every day. Globys is focused squarely on being a true partner to its clients, making it easy for them to deliver exceptional customer experiences at one-third of the time and cost of alternate solutions.

Globys Announces B2B Digital Experience “State of the Telecom Industry” Research Results

Research into maturity of Communication Service Providers’ B2B portals finds that although digital, they are still not integrated and provide a poor customer experience.

Seattle, WA, February 18, 2021 /PRNewswire/ — Globys, a leader in digital customer experience for telecom carriers in the business-to-business (B2B) domain, announced its “State of the Telecom Industry” results today from its recent global research of telecom B2B customer portals. This research was undertaken in response to the accelerated investment in digital transformation by Communication Service Providers (CSPs) due to COVID-19 and the increasing reliance on digital self-service tools to transact business.

The key finding was that most CSPs provide business customers with a poor and disjointed customer experience when it comes to enabling use of their self-service business portal tools for digital commerce, care, invoicing and payments.

For example, many CSPs cannot provide an easy way for customers to compare a current statement to past months statements or identify and make a required service change, resulting in the business user having to perform complicated streams of clicks, navigation or multiple sign-in processes for simple, common tasks.

Globys’ research confirmed that the telecom industry is still in the early stages of optimizing the customer experience as CSPs scramble to catch-up with the experience of the modern platforms that consumers have grown accustomed to using today.

Mark Sten, EVP of Strategy at Globys said “Our findings were derived from researching more than 60 CSP business customer portals worldwide. It included wireline, wireless and combined telecom estate CSPs. The research covered 72 business customer use cases along the entire customer journey of purchase, manage, analyze and pay for their telecom products and services.”

“The low level of industry maturity for the B2B customer experience has surprised us, given how familiar customers are with using on-line digital tools”, continued Sten. “As CSPs increasingly accelerate their digital transformation efforts, optimizing customer engagement is a must have, not only because of COVID-19 and work from home, but also because investments in 5G and IoT creates need for additional business use cases that are managed through these same portals.”

If you would like to learn more about our research, please contact Bram Cool at [email protected].

 

About Globys

Globys was founded in 2008 to help telecom service providers deliver a digital experience for their business customers. Today, our Globys B2B Portal Platform enables business customers of all sizes to securely transact with their providers, whether buying new products, managing existing services, analyzing or paying their invoices.

With a strong global client base, including five of the six top carriers in North America as customers, Globys has hundreds of thousands of companies interacting with our products every day. We are focused squarely on being a true partner to our clients, making it easy for them to deliver exceptional customer experiences at one-third of the time and cost of alternate solutions.

Globys listed as a Representative Vendor in Gartner’s Market Guide for Telecom Expense Management Services

Seattle, WA, January 12, 2021 /PRNewswire/ — Globys, a global provider of telecom B2B portals, announced its inclusion in Gartner’s Market Guide for Telecom Expense Management (TEM) Services. Globys is a Representative TEM Pure-Play Vendor profiled by Gartner in the report.

Globys is proud to be recognized in Gartner’s annual TEM Market Guide. “We believe inclusion in this guide validates our leading position in the global TEM market. Our SaaS platform for TEM automation delivers benefits to customers globally,” said Jurriaan Roeland, TEM Director at Globys. “Our focus on technology automation, delivered through the Globys TEM SaaS platform, makes managing telecom costs and assets easy and intuitive for our customers and partners. It is a cost effective way to automate complex processes.”

Among Gartner’s findings in the Market Guide:

(1) Gartner, “Market Guide for Telecom Expense Management Services”, Analysts Katja Ruud, Pablo Arriandiaga, Lisa Unden-Farboud, Bill Menezes, 14 October 2020.

DISCLAIMER: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

About Globys 

Globys was founded in 2008 to help telecom service providers deliver a digital experience for their business customers. Today, our Globys B2B Portal Platforms enable business customers of all sizes to securely transact with their providers, whether buying new products, managing existing services, analyzing or paying their invoices.

With a strong global client base, including six of the seven top carriers in North America as customers, Globys has hundreds of thousands of companies interacting with our products every day. We are focused squarely on being a true partner to our clients.

 

About Gartner

Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow.

Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We’re trusted as an objective resource and critical partner by more than 12,000 organizations in more than 100 countries — across all major functions, in every industry and enterprise size.

To learn more about how we help decision makers fuel the future of business, visit gartner.com.

Globys Announces ISO/IEC 27001 Certification

Seattle, WA, December 9, 2020 /PRNewswire/ — Globys is pleased to announce that they have received ISO/IEC 27001 certification. This certification demonstrates Globys’ continued commitment to information security at every level and ensures that the security of customer data has been properly established, implemented, and is maintained in all areas throughout the organization.

Globys takes threats to the availability, integrity, and confidentiality of our clients’ information very seriously. As such, Globys is an ISO/IEC 27001:2013 certified provider whose Information Security Management System (ISMS) has received third-party accreditation from the International Organization for Standardization (ISO). ISO/IEC 27001:2013 is a high-level standard published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) to protect data and the management of information. The scope of this certification includes all 114 applicable security control standards and management best practices.

A-LIGN, which is an ISO/IEC 27001 third-party auditor and certification body accredited by the ANSI National Accreditation Board (ANAB), performed the certification for Globys in early 2020. A-LIGN evaluated and determined that Globys met the ISO standards, and possessed both the appropriate technical controls and formalized IT Security policies and procedures. A-LIGN also found that Globys IT personnel were experts in industry best practices, which they successfully disseminated throughout the organization, while practicing continual improvement in information security.

Randall Jarrell, Globys Information Security Officer, said “we have worked hard to achieve the ISO certification and are proud to be part of this elite status. We continue to evolve our best practices approach and are fortunate to have executive leadership completely bought into this process and how important it is to our customers and their business partners.”

 

About Globys

Globys was founded in 2008 to help telecom service providers deliver a digital experience for their business customers. Today, our Globys B2B Portal Platform enables business customers of all sizes to securely transact with their providers, whether buying new products, managing existing services or paying their invoices.

With a strong global client base, including six of the seven top carriers in North America as customers, Globys has hundreds of thousands of companies interacting with our products every day. We are focused squarely on being a true partner to our clients, making it easy for them to deliver exceptional portal experiences at one-third of the time and cost of alternate solutions.