Digital Inquires and Disputes

Increase visibility of inquiries, automate the resolution

Customers find it frustrating to call or email with an inquiry or charge dispute. And your teams spend countless hours tracking down all of the necessary data to resolve. It’s a hassle for everyone. A digital solution automates the data gathering process and provides full visibility into resolution status across all inquiries and disputes.

Spend less time per dispute

Accelerate time to resolution

Free up account managers' time

Lower dispute volume

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Dispute Initiation

Online flagging at the account, subscriber, or charge level within an invoice provides clarity of what is being disputed.

Dispute Annotation

Attachments including screenshots, contracts and emails automate data collection needed for resolution.

Dispute Tracking

Status updates of a dispute at all steps from initiation to resolution.

Dispute History

Searchable list of all outstanding and resolved disputes.

Credit Advice Automation

Straight-through processing of credit to be applied to the right invoice in the right account.

CRM Integration

Automated linkage between online dispute and your internal resolution workflows.

Dispute Rules Engine

Automated routing, validation, or resolution of disputes based on your business rules.

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