Customers find it frustrating to call or email in a dispute on charges. Your teams find it inefficient to get all the necessary data from customers. It’s a hassle for everyone. Globys Disputes automates the capture of dispute information from customers and the workflow for resolution to make the process hassle-free.
Online flagging at the account, subscriber, or charge level within an invoice provides clarity of what is being disputed.
Attachments including screenshots, contracts and emails automate data collection needed for resolution.
Status updates of a dispute at all steps from initiation to resolution.
Searchable list of all outstanding and resolved disputes.
Straight-through processing of credit to be applied to the right invoice in the right account.
Automated linkage between online dispute and your internal resolution workflows.
Automated routing, validation, or resolution of disputes based on your business rules.
