Customers find it frustrating to call or email with an inquiry or charge dispute. And your teams spend countless hours tracking down all of the necessary data to resolve. It’s a hassle for everyone. A digital solution automates the data gathering process and provides full visibility into resolution status across all inquiries and disputes.
Online flagging at the account, subscriber, or charge level within an invoice provides clarity of what is being disputed.
Attachments including screenshots, contracts and emails automate data collection needed for resolution.
Status updates of a dispute at all steps from initiation to resolution.
Searchable list of all outstanding and resolved disputes.
Straight-through processing of credit to be applied to the right invoice in the right account.
Automated linkage between online dispute and your internal resolution workflows.
Automated routing, validation, or resolution of disputes based on your business rules.