If Treasurers and CFOs could redesign their banks’ information reporting, what would change? This was the question that Globys took to the streets. We interviewed key financial roles from a wide range of businesses who partner with several of the top 20 North American commercial banks.
Our goal was to (1) understand the role of today’s information reporting in customers’ reconciliation, reporting and monitoring processes and (2) identify feature gaps associated with adding significant customer value.
So what were the recurring themes for needed feature enhancements?
Single view of relationship: consolidate all transaction and fee data
From pull to push: automatically receive data in preferred formats
Data ‘my way’: personalize how data is categorized and grouped
Reports ‘my way’: customize from the bottom up (source data with flexible parameter options)
Intelligent cash forecasting: what if analysis leveraging historical data
As fast as possible: immediate analysis upon transaction closing
We’d welcome the opportunity to discuss our findings in further detail and understand how your bank is addressing these customer requirements. Contact us and we’ll arrange a chat with our research consultant.