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Globys Research

Category: Self-Service Analytics

Toll-free services: How carriers are using real-time usage data to turn a commodity into a goldmine

How do you compete when you’re offering the same product at the same price point?  You amplify the business value by making it easy to connect your product to your customers’ business objectives. Leveraging real-time usage data, carriers are using this approach to reinvent a 50+ year old commodity into a goldmine for their business customers. It may seem hard…   MORE

Real-Time Usage: The Data B2B Customers Would Kill For

Everyone loves a surprise – except when it comes to their invoice.  This ‘bill shock’ has been widely addressed on the consumer front with real-time visibility and alerts into usage, but very little has been done to address this need among the business base. Why? Because there’s an incredibly complex maze of products, services, plans, rates, corporate…   MORE

Using self-service analytics to strengthen your teams’ customer understanding

The saying ‘a team is only as strong as its weakest player’ couldn’t ring more true when it comes to big data analytics.  Although companies have invested a considerable amount of resources to data management, there’s still a major gap that often leaves the front-line players feeling ‘weak’ in customer understanding. Without the ability to…   MORE

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