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Globys Research

Category: Paperless Billing

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Globys Research 2017 Survey Results: The State of the Digital Invoicing Experience

Although 92% of the 500 billion invoices sent annually are still document based, customers’ attitudes have switched to demanding a truly “digital” invoicing experience. These customers want a digital invoice with data that is easily reported, analyzed, and processed according to their unique accounting needs. In other words, they want a personalized, digital invoicing experience to be able to pay “their” way. And beyond payment functionality, they want their digital invoicing experience to be dynamic and actionable, with functionality for…   MORE

The Future of Invoicing?  It’s Like Google Maps.

In the early 90’s, the only street map available to consumers was a massive, unwieldy multi-fold paper generated by old-school cartographers and geomatics engineers. It certainly wasn’t an interactive experience, unless you count scribbling notations on it or asking a passerby to also view the paper. 1993 brought the debut of services like the Xerox PARC Map Viewer, which began the transition to a digital age.  But even those services were limited, and often static. Fast forward to present day,…   MORE

Struggling to get customers to ‘go green’? Check for these paperless billing roadblocks.

Paperless billing continues to be one of the key business case drivers for digital invoicing portals – and for good reason. It offers the potential to save millions in printing and postage, as well as eliminate a common source of customer discontent – the paper invoice. So what happens when you launch your portal and the paperless uptake is less than anticipated? It’s time to do some digging into your product, processes and people. Ask yourself the following questions to understand – and…   MORE

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