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Globys Research

Category: Customer Experience

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Globys Research 2017 Survey Results: The State of the Digital Invoicing Experience

Although 92% of the 500 billions of invoices sent annually are still document based, customers’ attitudes have switched to demanding a truly “digital” invoicing experience. These customers want a digital invoice with data that is easily reported, analyzed, and processed according to their unique accounting needs. In other words, they want a personalized, digital invoicing…   MORE

Toll-free services: How carriers are using real-time usage data to turn a commodity into a goldmine

How do you compete when you’re offering the same product at the same price point?  You amplify the business value by making it easy to connect your product to your customers’ business objectives. Leveraging real-time usage data, carriers are using this approach to reinvent a 50+ year old commodity into a goldmine for their business customers. It may seem hard…   MORE

Accelerate Your Invoice to Cash Process with One Simple Change. Guaranteed.

Stop invoicing by order and account and start invoicing by customer. Yes, read it again and let it sink in. It’s not your disconnected billing systems or complex product catalogs delaying your payments. It’s your disconnected orders and account structures that are spilling over into your customer invoicing. The by-order or by-account approach may be…   MORE

The 5 stages of invoicing portal adoption

Launch a digital invoicing portal they said. It will be fun they said. Oh, if only B2B invoicing portal adoption was as easy as creating the latest and greatest meme. But it’s not. It’s actually really hard. Why? Because it requires a deep understanding of what’s most valuable to your customers, a cross-functional team who’s…   MORE

Head of billing…corporate hero or corporate zero?

If you’re the Head of Billing, you have the weight of the world on your shoulders. And with that weight, comes the opportunity to transform your company’s billing and revenue operations into a world-class organization…or keep it mired in status quo processes that are 10+ years old. How you perform in this mission-critical, highly scrutinized…   MORE

5 customer challenges impacting the information reporting experience

Every commercial bank strives to offer competitive lines of credit and great terms for its customers. So what will set your bank apart from the pack? In this fast-paced digital age, your bank’s ability to manage, customize and deliver data to your customers is more critical than ever before. Your commercial customers want to get…   MORE

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