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Category: Customer Experience

The 5 stages of billing portal adoption

Launch a new billing portal they said. It will be fun they said. Oh, if only B2B billing portal adoption was as easy as creating the latest and greatest meme. But it’s not. It’s actually really hard. Why? Because it requires a deep understanding of what’s most valuable to your customers, a cross-functional team who’s MORE…

Head of billing…corporate hero or corporate zero?

If you’re the Head of Billing, you have the weight of the world on your shoulders. And with that weight, comes the opportunity to transform your company’s billing and revenue operations into a world-class organization…or keep it mired in status quo processes that are 10+ years old. How you perform in this mission-critical, highly scrutinized MORE…

5 customer challenges impacting the information reporting experience

Every commercial bank strives to offer competitive lines of credit and great terms for its customers. So what will set your bank apart from the pack? In this fast-paced digital age, your bank’s ability to manage, customize and deliver data to your customers is more critical than ever before. Your commercial customers want to get MORE…

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