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Category: Billing Portal

Should you give your customers greater visibility and control at the risk of exposing your billing errors?

Opening the doors to your hidden (or unknown) billing secrets can be a scary move. But most agree customer visibility is a risk worth taking in order to minimize the long-term impacts of dissatisfaction. Here’s the way the story typically goes. Your company launches with a standard set of products and services for a few MORE…

The 5 stages of billing portal adoption

Launch a new billing portal they said. It will be fun they said. Oh, if only B2B billing portal adoption was as easy as creating the latest and greatest meme. But it’s not. It’s actually really hard. Why? Because it requires a deep understanding of what’s most valuable to your customers, a cross-functional team who’s MORE…

Head of billing…corporate hero or corporate zero?

If you’re the Head of Billing, you have the weight of the world on your shoulders. And with that weight, comes the opportunity to transform your company’s billing and revenue operations into a world-class organization…or keep it mired in status quo processes that are 10+ years old. How you perform in this mission-critical, highly scrutinized MORE…

PAST DUE: Why your enterprise billing is killing your cash flow

Do you ever wonder if your enterprise customers even read the giant ‘due date’ listed on their bills?  If you’re like most usage-based service providers, more often than not, the number of payments coming in late far exceeds those coming in on time – and this represents the majority of your business revenue. Beyond the MORE…

The insider’s secret to hidden profits in B2B billing

So you’ve been tasked with improving productivity on the billing front. You’ve analyzed your systems and processes – and determined your shoe string budget and stretched resources offer little upside. You’ve explored the daunting path of system consolidation – too much time, not enough resources. So now what do you do? You shift your focus MORE…

Billing portal pricing survey: Common telco strategies and what customers are willing to pay

It’s the great debate of what a billing portal is ‘worth’ to a customer. Should we charge them to access their digital statements if that’s our preferred option? How valuable is the custom reporting and cost allocation to their business? How will customers respond to a charge – is it something they’re expecting? Rather it MORE…

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