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Globys Research

Category: Billing Experience

CustomerSegmentsServed
Globys Research 2017 Survey Results: The State of the Digital Invoicing Experience

Although 92% of the 500 billion invoices sent annually are still document based, customers’ attitudes have switched to demanding a truly “digital” invoicing experience. These customers want a digital invoice with data that is easily reported, analyzed, and processed according to their unique accounting needs. In other words, they want a personalized, digital invoicing experience to be able to pay “their” way. And beyond payment functionality, they want their digital invoicing experience to be dynamic and actionable, with functionality for…   MORE

Accelerate Your Invoice to Cash Process with One Simple Change. Guaranteed.

Stop invoicing by order and account and start invoicing by customer. Yes, read it again and let it sink in. It’s not your disconnected billing systems or complex product catalogs delaying your payments. It’s your disconnected orders and account structures that are spilling over into your customer invoicing. The by-order or by-account approach may be the ‘easiest’ way for your billing and accounts receivable to issue invoices and collect payments. But the efficiency of your invoice to cash process is…   MORE

Should you give your customers greater visibility and control at the risk of exposing your invoicing errors?

Opening the doors to your hidden (or unknown) billing secrets can be a scary move. But most agree customer visibility is a risk worth taking in order to minimize the long-term impacts of dissatisfaction. Here’s the way the story typically goes. Your company launches with a standard set of products and services for a few thousand customers, charging and invoicing from a central system. Fast forward a few years: your company grows, adding new business units (both homegrown and acquired), new…   MORE

Head of billing…corporate hero or corporate zero?

If you’re the Head of Billing, you have the weight of the world on your shoulders. And with that weight, comes the opportunity to transform your company’s billing and revenue operations into a world-class organization…or keep it mired in status quo processes that are 10+ years old. How you perform in this mission-critical, highly scrutinized role will either raise you up to corporate hero…or drop you down to corporate zero. Once viewed as a more tactical role, the Head of…   MORE

The Hidden Costs in B2B Invoicing
Hidden costs in B2B invoicing

So you’ve been tasked with improving productivity on the invoicing front. You’ve analyzed your systems and resources – and determined your budget and over-stretched teams offer little upside. You’ve explored the daunting path of system consolidation – too much time, not enough resources. So now what do you do? You shift your focus from the invoicing mechanics to the resulting invoicing experience. And open up a slew of hidden costs that are draining your productivity and profits. What’s the biggest hidden billing…   MORE

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