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A strategic perspective on invoice-to-cash

Days Sales Outstanding? Nowadays that should be Minutes …

By eliminating friction and leveraging incentives, DSO can become MSO. Extending credit should be planned, predictable, and profitable. MSO represents those attributes. …   MORE

Why I Joined Globys

What we need is a shared ledger between trading partners. A place that two businesses can place information they want to share: contracts, purchase orders, invoices, statements, and so on. Blockchain gives us a great way to do this – but someone needs to make it usable. This is why I joined Globys.…   MORE

C&I customers don’t want a Residential billing portal

There are stark differences between a Residential customer and a C&I customer. But when it comes to online billing and payments – the one area with significant impacts to your cash flow – many utility providers are treating these customer segments as one in the same.…   MORE

The New Era of Business Transactions

As companies, we’re all buying and selling—exchanging everything from raw materials to services to finished goods. Collectively, all of our companies form a massive, globe-spanning supply chain. That supply chain is undergoing a digital transformation—and that transformation is bringing with it a new era of business transactions. Fueled by the Internet, cloud computing, APIs, and mobile, the buy-side of our companies is digitizing every process from procurement to payment. The supply-side of our companies is digitizing everything from quoting to collections.…   MORE

The 50/10 rule: Don’t treat every customer the same

Everyone knows that some customer segments are more valuable than others, but not everyone is aware of the distribution of revenue between segments. Knowing the revenue distribution of a customer segment can help a supplier develop strategies to optimize retention and profitability of revenues.  High revenue segments should have a differentiated experience to retain revenue whereas lower revenue segments must rely on automation to make them profitable. In a recent study of multiple suppliers, Globys Research was able to identify…   MORE

Online bill presentment and analytics: What your business customers expect

As featured on Energy Central… When you think of innovation or differentiation, it’s safe to assume that billing, reporting and payments is not the first thing that comes to mind. For many, this last mile of invoice-to-cash is simply regarded as a monthly business operation. Customers purchase and consume services, bill cycles run, and payments are made and applied. But what happens when new competitors emerge and new consumption models alter the billing status quo?  Digitally savvy commercial and industrial (C&I)…   MORE

Different industry, similar problem: Why utilities are looking to telecoms for best practices in digital billing

As featured on Energy Central… The commercial and industrial (C&I) segment represents 10 to 12% of total utility customers. But with this same segment representing over 50% of total customer revenues and 50% of total support costs, companies are keen to find a way to deliver a superior experience at a lower operating cost. One CE operations exec says he has the answer – just follow the path set forth by the telecommunications industry.  For one APAC energy provider, smart…   MORE

Globys named to “20 Most Promising Billing & Invoicing Solution Providers” by CIOReview

We are pleased to share that Globys is featured in the Billing & Invoicing special edition of CIOReview magazine as one of the most promising solution providers. Matt Shanahan, COO of Globys, was thrilled to share our straight-through processing mission of providing trusted machine-to-machine invoice presentment, payment, and closing.…   MORE

How do you improve your AR? You improve your customer’s AP.

It’s the classic chicken or the egg dilemma. Which came first – your AR problems or your customer’s AP woes? “Why can’t they just make a payment that matches the invoice?” – AR Manager “Why can’t they just send an invoice that matches how we pay? – AP Manager And the manual process begins (and goes on and on). There’s a major disconnect between how suppliers are invoicing and how enterprise customers are actually processing and paying those invoices.  Both…   MORE

Are faster B2B payments a near-term reality?

There is one goal that every company has in common – the desire to get paid faster. We’ve seen some fairly significant shifts towards digital invoicing and payments on the consumer front. And proof that the submission and processing of payments can be accelerated. But as you are well aware, B2B payments is an entirely different beast. There was a study done by Accenture back in 2015 to predict how the finance organization would be completely redefined by 2020. In…   MORE

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