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Globys Research

A strategic perspective on invoice-to-cash

#1 barrier to closing books fast

The verdict is in.  Globys research panel points to a lack of remittance data as the primary inhibitor to faster and cheaper B2B payments. Watch this 3 minute clip from a recent webinar to see how today’s manual AR and AP processes are causing a costly disconnect between payments and remittance:     Ready to see the solution?  Learn how Globys allows customers to pay electronically while automating straight-through processing (STP) for you.

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Globys Research 2017 Survey Results: The State of the Digital Invoicing Experience

Although 92% of the 500 billion invoices sent annually are still document based, customers’ attitudes have switched to demanding a truly “digital” invoicing experience. These customers want a digital invoice with data that is easily reported, analyzed, and processed according to their unique accounting needs. In other words, they want a personalized, digital invoicing experience to be able to pay “their” way. And beyond payment functionality, they want their digital invoicing experience to be dynamic and actionable, with functionality for…   MORE

Toll-free services: How carriers are using real-time usage data to turn a commodity into a goldmine

How do you compete when you’re offering the same product at the same price point?  You amplify the business value by making it easy to connect your product to your customers’ business objectives. Leveraging real-time usage data, carriers are using this approach to reinvent a 50+ year old commodity into a goldmine for their business customers. It may seem hard to believe but toll-free numbers have been around since the 1960s. The concept is simple – a cost-free way for consumers to connect with businesses.…   MORE

3 Ways Wireless Customers Use Real-Time Data to Address Real-World Business Problems

Did you know that 13.72 trillion MBs of data traffic were sent over wireless networks in America in 2016?  The equivalent of 1.58 million years of streaming HD videos. That’s a lot of data. And for some businesses – a lot of work. Today it’s common place for large enterprises to have hundreds or thousands of employees with mobile devices (or multiple devices), all with varying contracts, rate plans, features, etc.  And it’s someone’s sole job to manage those mobile…   MORE

Real-Time Usage: The Data B2B Customers Would Kill For

Everyone loves a surprise – except when it comes to their invoice.  This ‘bill shock’ has been widely addressed on the consumer front with real-time visibility and alerts into usage, but very little has been done to address this need among the business base. Why? Because there’s an incredibly complex maze of products, services, plans, rates, corporate policies, cost structures, and more to factor in.  How do you know what’s relevant to who in order to help them avoid the unexpected?  Or…   MORE

Accelerate Your Invoice to Cash Process with One Simple Change. Guaranteed.

Stop invoicing by order and account and start invoicing by customer. Yes, read it again and let it sink in. It’s not your disconnected billing systems or complex product catalogs delaying your payments. It’s your disconnected orders and account structures that are spilling over into your customer invoicing. The by-order or by-account approach may be the ‘easiest’ way for your billing and accounts receivable to issue invoices and collect payments. But the efficiency of your invoice to cash process is…   MORE

The Future of Invoicing?  It’s Like Google Maps.

In the early 90’s, the only street map available to consumers was a massive, unwieldy multi-fold paper generated by old-school cartographers and geomatics engineers. It certainly wasn’t an interactive experience, unless you count scribbling notations on it or asking a passerby to also view the paper. 1993 brought the debut of services like the Xerox PARC Map Viewer, which began the transition to a digital age.  But even those services were limited, and often static. Fast forward to present day,…   MORE

Should you give your customers greater visibility and control at the risk of exposing your invoicing errors?

Opening the doors to your hidden (or unknown) billing secrets can be a scary move. But most agree customer visibility is a risk worth taking in order to minimize the long-term impacts of dissatisfaction. Here’s the way the story typically goes. Your company launches with a standard set of products and services for a few thousand customers, charging and invoicing from a central system. Fast forward a few years: your company grows, adding new business units (both homegrown and acquired), new…   MORE

The 5 stages of invoicing portal adoption

Launch a digital invoicing portal they said. It will be fun they said. Oh, if only B2B invoicing portal adoption was as easy as creating the latest and greatest meme. But it’s not. It’s actually really hard. Why? Because it requires a deep understanding of what’s most valuable to your customers, a cross-functional team who’s committed to communicating and demonstrating that value, and a constant pulse (and if required, refresh) on what’s working and what’s not. You know for a…   MORE

Head of billing…corporate hero or corporate zero?

If you’re the Head of Billing, you have the weight of the world on your shoulders. And with that weight, comes the opportunity to transform your company’s billing and revenue operations into a world-class organization…or keep it mired in status quo processes that are 10+ years old. How you perform in this mission-critical, highly scrutinized role will either raise you up to corporate hero…or drop you down to corporate zero. Once viewed as a more tactical role, the Head of…   MORE

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