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A strategic perspective on invoice-to-cash

Toll-free services: How carriers are using real-time usage data to turn a commodity into a goldmine

How do you compete when you’re offering the same product at the same price point?  You amplify the business value by making it easy to connect your product to your customers’ business objectives. Leveraging real-time usage data, carriers are using this approach to reinvent a 50+ year old commodity into a goldmine for their business customers. It may seem hard…   MORE

3 Ways Wireless Customers Use Real-Time Data to Address Real-World Business Problems

Did you know that 13.72 trillion MBs of data traffic were sent over wireless networks in America in 2016?  The equivalent of 1.58 million years of streaming HD videos. That’s a lot of data. And for some businesses – a lot of work. Today it’s common place for large enterprises to have hundreds or thousands…   MORE

Real-Time Usage: The Data B2B Customers Would Kill For

Everyone loves a surprise – except when it comes to their invoice.  This ‘bill shock’ has been widely addressed on the consumer front with real-time visibility and alerts into usage, but very little has been done to address this need among the business base. Why? Because there’s an incredibly complex maze of products, services, plans, rates, corporate…   MORE

Accelerate Your Invoice to Cash Process with One Simple Change. Guaranteed.

Stop invoicing by order and account and start invoicing by customer. Yes, read it again and let it sink in. It’s not your disconnected billing systems or complex product catalogs delaying your payments. It’s your disconnected orders and account structures that are spilling over into your customer invoicing. The by-order or by-account approach may be…   MORE

The Future of Invoicing?  It’s Like Google Maps.

In the early 90’s, the only street map available to consumers was a massive, unwieldy multi-fold paper generated by old-school cartographers and geomatics engineers. It certainly wasn’t an interactive experience, unless you count scribbling notations on it or asking a passerby to also view the paper. 1993 brought the debut of services like the Xerox…   MORE

Should you give your customers greater visibility and control at the risk of exposing your invoicing errors?

Opening the doors to your hidden (or unknown) billing secrets can be a scary move. But most agree customer visibility is a risk worth taking in order to minimize the long-term impacts of dissatisfaction. Here’s the way the story typically goes. Your company launches with a standard set of products and services for a few…   MORE

The 5 stages of invoicing portal adoption

Launch a digital invoicing portal they said. It will be fun they said. Oh, if only B2B invoicing portal adoption was as easy as creating the latest and greatest meme. But it’s not. It’s actually really hard. Why? Because it requires a deep understanding of what’s most valuable to your customers, a cross-functional team who’s…   MORE

Head of billing…corporate hero or corporate zero?

If you’re the Head of Billing, you have the weight of the world on your shoulders. And with that weight, comes the opportunity to transform your company’s billing and revenue operations into a world-class organization…or keep it mired in status quo processes that are 10+ years old. How you perform in this mission-critical, highly scrutinized…   MORE

Breaking the cycle of manual invoice reporting

Did you know that over 70% of invoice reporting is still performed in Excel? Just think – all of the efforts to move your invoicing data to a digital state and you could have stuck with mailing out CD roms. But seriously, why are your enterprise customers continuing to rely on an offline, seemingly archaic application…   MORE

PAST DUE: Why your enterprise invoicing is killing your cash flow

Do you ever wonder if your enterprise customers even read the giant ‘due date’ listed on their invoices?  If you’re like most usage-based service providers, more often than not, the number of payments coming in late far exceeds those coming in on time – and this represents the majority of your business revenue. Beyond the…   MORE

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