Self-Service
Carriers have recognized that self-service initiatives can help them meet the needs of their high-value customers, improve the customer experience, drive operational efficiencies and increase revenue.”
Today, your business customers face more complexity than ever before, managing an ever-changing world of networks, providers, services, devices, and uses — across more and more locations. Businesses are faced with the transition from voice-only services to that of data, broadband, content, business applications and more. In addition, they face increased pressure to reduce costs and improve their bottom line.
As a result, business customers are demanding more access and greater visibility into their telecom billing data. They want the ability to view and pay bills across their services and accounts, perform detailed analyses, allocate costs, identify misuse, and optimize plans — all in a dynamic environment.
By accelerating adoption of self-service applications, you can realize significant economic benefits while improving loyalty through an enhanced customer experience. Key benefits of Globys’ self-service solutions include:
- Customer retention
- Competitive differentiation
- Revenue from 1:1 marketing opportunties
- Reduced call center costs
- Electronic bill savings and payment efficiencies
- Process savings
Solutions Tailored For Your Customers
At Globys, we recognize that a one-size-fits-all approach does not work. That is why our bill analytics and e-billing solutions are designed to scale to meet the needs of specific customer segments from consumer to small and medium business and large enterprise. Your customers’ needs are different when it comes to e-billing, reporting and analytics, so the online experience you deliver should be too.
Recommended Product
Bill Payment Manager
Electronic bill presentment and payment that helps your customers save time and access the information they need.
Convenient, Flexible Online Bill Presentment and Payment
With access to the information they need, when they need it, customers have the power and the incentive to self-serve. With an easy-to-use e-billing solution, Globys helps service providers drive adoption of online billing for the consumer and Small Office/Home Office markets. End users can conveniently and securely view and pay their bills online with more convenient, flexible payment options.
By providing your customers a powerful and intuitive online tool, you deliver a superior customer experience, which helps increase loyalty and provide additional up-sell, cross-sell revenue opportunities.
Recommended Product
Bill Analyst
Easy-to-use e-billing and reporting application configured to meet the needs of the small and medium business market.
Provide Exceptional Customer Value While Lowering Costs
Today the expectations of business customers are higher than ever with additional demands for web-based, self-care services that will help them save time and operate more efficiently.
Globys can help you meet these demands with online tools that offer the functionality small and medium business customers demand, from online bill pay to advanced reporting on call usage, to mark-up and rebilling capabilities.
These powerful, online services will not only help you attract new customers but also significantly reduce your customer support and billing costs.
Recommended Products
Bill Analyst
Comprehensive bill reporting and analysis solution providing enterprise customers the sophisticated functionality they need.
Usage Analyst
Unique call reporting and analysis application that enables near real-time usage monitoring.
Reduce Churn With Value Added Services Your Customers Depend On
Telecommunications services represent a significant expense for your large business customers. As their number of accounts and services continues to grow, so do the costs and challenges associated with effectively managing them.
Globys makes it easy to provide large enterprises the tools they need to better understand where and how they spend their telecom budget; and furthermore, to manage their detailed information in a secure, online environment. The result — your customers gain the business intelligence they need, and you ensure loyalty among your high-value customers.
Learn More About Globys’ Self-Service Solutions
Check Out Our White Papers
Access our thought-leadership materials on self-service and learn how Globys solutions are meeting the evolving needs of service providers and their customers.
Contact Us For More Information
Request additional information about Globys products, speak with a representative or schedule a customized demo.
