Services and Support
The Globys delivery model gave us the time to market we needed without the cost and lead time of a custom project or toolkit approach.”
Jim Dunlap, Vice President of Information Technology, GCI
Long-term business success begins with a foundation of robust business solutions. But solutions are more than high-quality software. They include tailored services designed to ensure ongoing success.
At Globys, our teams of highly experienced professionals work with you to rapidly implement the right solution. We do this by following a proven, repeatable implementation methodology and disciplined process that accelerates delivery timeframes. In addition, we provide a full range of services backed with best-practices and years of experience, along with the tools and materials necessary to help you achieve your business objectives.
Our services are designed to help you:
- Reduce the total cost of ownership for your business solutions
- Gain speed to market
- Reduce project risk and ongoing operational risk
- Optimize operational quality and performance
- Leverage the benefits of Globys’ knowledge (product, business and industry)
- Maximize solution adoption and measure other key success drivers
Globys offers a flexible menu of services and tools, including:
Day-to-day and long-term support designed to maximize the value and performance of a Globys investment. Services, including hardware and software support, operations and production support, and risk and issues management can be provided on-site, remotely or a combination of the two utilizing Globys staff.
Extensive infrastructure support necessary to maintain the physical environment for a managed service solution including incident support, disaster recovery, and security management.
World-class expertise to support your application, whether hosted in a Globys facility or your own. Application support services include performance monitoring and management, production and test environment management, operation optimization, and release management.
Intuitive, easy-to-use configuration, management and reporting tools allow you to customize applications, modify settings and preferences, and manage the day to day operations of the system.
Comprehensive and flexible customer support, when you need it, focused on identifying,
troubleshooting, and solving any post-deployment issues.
Complete implementation and operations training and documentation provided to licensed customers and partner system integrators to ensure proper configuration and deployment of the solution as well as ongoing performance monitoring and management.
On-site interactive training sessions and product demonstrations specifically designed for your Marketing, Customer Care, Sales and Account Management teams.
Adoption Marketing Support
Dedicated resources to consult with you on proven strategies that accelerate adoption of Globys solutions. This includes tracking and analysis of key success metrics, including adoption, usage, churn reduction, operational cost savings, etc.
Learn More About Globys
As the telecommunications space has become increasingly competitive, creating a
greater need for speed to market, we’ve seen the demand for our managed service solutions continue to increase.”
Derek Edwards, Globys Chief Executive Officer