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Usage Analyst is a call reporting and analysis application that allows business users of all sizes to analyze their call traffic.
This business intelligence application allows users to display reporting information in maps, charts, and graphics so they can gain a detailed understanding of their inbound and outbound traffic.
Usage Analyst helps service providers to:
- Decrease customer churn
- Expand one-to-one marketing opportunities
- Create competitive differentiation
- Increase adoption of online services
With Usage Analyst, service providers can enable their business customers to measure the success of marketing campaigns, optimize employee schedules, improve customer service, maintain appropriate equipment levels, and more.
Call Tracking Software That Builds Business Intelligence
Globys Usage Analyst allows service providers to offer their customers:
- Dynamic call reporting for competitive advantage
Globys Usage Analyst helps the service provider’s business customers gain a detailed understanding of marketing campaigns, customer service levels, sales efforts, operations, and equipment needs. Globys Usage Analyst provides near real-time delivery of information to help such business customers adjust their call activities almost immediately.
- Customizable reports for specific needs
Globys Usage Analyst comes with a full complement of pre-built customizable reports to provide the information needed by a specific business, department, or individual user.
- Visual display of information
Globys Usage Analyst’s intuitive graphs and charts allow the service provider’s business customers to understand complex data sets in a meaningful way. The tool’s unique mapping functionality provides the ability to visually display geographical call data. Call data and graphics are exportable for use with other systems and applications.
- Ease of use
Globys Usage Analyst is easy to learn and use. With pre-formatted reports and an easy-to-understand interface, the service provider’s business customers can begin using the application immediately, with no disruption to daily operations.
To learn more about Globys’ products, please e-mail info@globys.com or call
+1 800 862 4908.
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Data Sheet
Learn how Usage Analyst provides business customers with near-real time data analysis.
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