Usage Analyst
With these Web self-service solutions in place, customers no longer have to rely on carriers to drill into details across their numerous services.”
Globys Usage Analyst is a call reporting and analysis application that allows business users of all sizes to view and monitor their pre-billed usage in a real-time manner.
This business intelligence application allows users to display reporting information in maps, charts, and graphics so they can gain a detailed understanding of their inbound and outbound traffic.
Usage Analyst enables your business customers to analyze daily usage activity including when calls are received, when calls are unanswered, what lines are busy, and they can track calls by phone number and geographic location. With this intelligence, customers can measure the success of marketing campaigns, optimize employee schedules, improve customer service, maintain appropriate equipment levels, and more.
Usage Analyst provides additional value to your business customers by enabling them to view information in ways most meaningful to them.
With Usage Analyst your customers gain direct access to detailed traffic-related information. In addition to traditional tables and graphs, the application has a unique mapping feature that allows information to be displayed by location. Users can zoom into any level of the map to view their calls, and usage can be aggregated by a configurable set of geographic regions such as country, state, province or postal code. For instance, a call center can quickly see where all inbound inquiries are coming from, while a business can map its outgoing international calls.
Data Sheet
Learn how Globys Usage Analyst provides business customers with near-real time traffic analysis.
By providing your business customers with a value-added service like Globys Usage Analyst, you are likely to find that they are less likely to churn, particularly as they become more reliant on the valuable business intelligence they are receiving.
Business customers of all sizes in virtually every industry can benefit from Globys Usage Analyst—from a pizza chain that needs to map call origin in order to optimize delivery areas, to call centers and customers needing to analyze marketing campaigns. As a result, with Usage Analyst, service providers are able to:
- Decrease customer churn
- Drive higher portal traffic
- Expand one-to-one marketing opportunities
- Create competitive differentiation
Usage Analyst offers unique, value-add features and functionality, including:
- Real-time data feeds to better understand marketing campaigns, customer service, sales efforts, operations, equipment needs, etc.
- Pre-built and customizable reports designed to meet specific needs
- Visual presentation of dynamic information geographically with maps or graphically with charts
- Export capabilities for data and graphs to be utilized with other applications
- Email alerts based on pre-defined criteria
- Support for all languages and currencies
Learn More About Globys Usage Analyst
Customer Testimonial
With Usage Analyst's automated alerts, easy to use reporting, and multi-user environment, our customers can turn calling data into actionable intelligence — increasing our customer loyalty and setting us apart from the competition.”
Contact Us For More Information
Request additional information about Globys products, speak with a representative or schedule a customized demo.
