Usage Analyst
CSPs must proactively identify subscriber issues, usage and behavior to reduce churn, increase revenue opportunities and drive improved customer experience and loyalty.”
Yankee Group
Globys Usage Analyst is a self-service application that allows a service provider’s business customers to access current usage details versus having to wait to analyze a monthly bill.
Globys Usage Analyst empowers business customers to turn valuable usage data into immediate insight and action, which helps service providers create dependency on their network and deliver an enhanced customer experience.
With proactive alerts and 24×7 access to usage activity, customers gain insight in to business critical information, such as: risk for data overages, current bandwidth utilization, near-capacity data circuits, and voice utilization and status.
With Globys Usage Analyst, your internal teams can leverage the same insight to proactively manage accounts. With the ability to identify sales opportunities in a timelier manner, sales and account management teams can drive significant up-sell and cross-sell revenue. They can also minimize churn risk by executing customer retention efforts at the right time.
Globys Usage Analyst provides significant value to your business customers by enabling them to optimize their telecom services through transparent access to current usage details. With Globys Usage Analyst, customers can answer – at any given time – a wide range of questions, such as: how far are we from data overage, which data circuits are near capacity, and are employees still making international calls.
Customers gain 24×7 access to usage activity, which can be viewed in tables, graphs, or with a unique mapping feature, by geography i.e., country, state, province or postal code. With Globys Usage Analyst, business customers gain the visibility they need to optimize their services, maintain appropriate equipment levels, analyze the effectiveness of marketing campaigns, streamline operations, etc.
Data Sheet
Learn how Globys Usage Analyst provides business customers immediate insight into current usage.
Globys Usage Analyst offers service providers the following benefits:
- Enhanced customer experience through end user transparency and control
- Increased sales through acquisition of new customers and timely up-sell opportunities
- Better insight allowing internal teams to proactively manage accounts
- Increased customer loyalty by creating dependency on a business critical application
Usage Analyst offers unique, value-add features and functionality, including:
- Current usage data feeds to better understand service optimization, equipment levels, marketing campaigns, customer service, sales efforts, operations, etc.
- Pre-built and customizable reports designed to meet a business’ specific needs
- Visual presentment of dynamic information geographically with maps or graphically with charts
- Export capabilities for data and graphs to be utilized with other applications
- Email alerts based on pre-defined criteria and intuitive templates
- Support for all languages and currencies
Learn More About Globys Usage Analyst
Customer Testimonial
With Usage Analyst’s automated alerts, easy to use reporting, and multi-user environment, our customers can turn calling data into actionable intelligence — increasing our customer loyalty and setting us apart from the competition.”
Sinead Kirwan, Solution Manager, TelstraClear
Contact Us For More Information
Request additional information about Globys products, speak with a representative or schedule a customized demo.
