Total Communications Analyst
The other benefit of providing customers with bill analysis and reporting capabilities is that it drives traffic to the carrier’s portal.”
Large business customers make a significant contribution to your bottom line. With increased competition and downward price pressures, it is more important than ever to find new ways to attract and retain this key customer segment.
Globys Total Communications Analyst is a comprehensive solution that allows large business customers to analyze and manage any type of billing or traffic-related event from a single interface. Instead of approaching telecommunications as a series of isolated events, your business customers can now view their costs, usage, and traffic as inter-related activities.
With Total Communications Analyst, large business customers gain access to a consolidated view of their telecommunications usage and billing. Detailed information can be accessed via standard and custom reports. Information can also be displayed in charts, graphs and maps for a unique geographic view of call and traffic data.
Total Communications Analyst also makes it easy for your business customers to utilize their telecommunications information by providing alerts of user-defined events. By knowing when certain activities have taken place, for example when charges have reached a pre-defined threshold, businesses can make adjustments accordingly. By allowing businesses to focus on those areas most critical to their goals, optimization becomes even more effective.
Data Sheet
Learn about Total Communications Analyst, designed to provide sophisticated online reporting and bill and traffic analysis functionality to large enterprise customers.
Globys Total Communications Analyst offers service providers the following benefits:
- Creates a value-add for high-value large business customers
- Improves customer retention
- Creates new 1:1 marketing opportunities
- Opportunities for revenue generation
- Delivers sophisticated functionality in a single product
- Lowers customer support and billing costs
Total Communications Analyst offers a sophisticated feature set that includes:
- Consolidated view of telecommunications usage and billing
- User-defined hierarchies and descriptions
- Customizable detail and summary reports
- Report ordering and scheduling
- Unique mapping technology that displays information geographically
- Notification alerts based on pre-defined events
- Multi-user environment
- Support for all languages and currencies
Learn More About Globys Total Communications Analyst
Customer Testimonial
We chose to work with Globys, and as a result we have been able to consolidate data from over ten Bell Canada regional and national billing sources to create a single view for our business customers”
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