Globys: Turning telecom data into valuable intelligence

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1. What type of products or services does your company offer?

2. Does your company currently offer online usage analysis or e-billing to its customers?
Yes No

3. What are your company's biggest challenges with respect to online usage analysis and e-billing?

Build versus buy analysis
Selecting a vendor
Data integration
Payment processing
Functionality customers demand
Customer adoption

4. What does your company hope to achieve through online usage analysis and e-billing?

Reduced billing costs
Differentiation of products
Reduced churn
Improved customer self-service
One-to-one marketing opportunities
Engage customers in other CRM applications