|
Leading companies rely on Globys for their e-billing and customer bill reporting and analysis needs. Clients have implemented Globys’ solutions to meet a variety of business objectives.
Solutions for Enterprise Customers
Clients such as T-Mobile, Level 3, Dobson, and TelstraClear (New Zealand) understand the considerable value their enterprise customers provide and are continuously looking for ways to meet their unique needs with products that exceed their expectations. That’s why each of them chose to make Bill Analyst available to their largest customers.
Bill Analyst provides a sophisticated set of analysis tools that allow enterprise customers to quickly unlock the crucial business intelligence buried deep inside their billing data. By offering their large customers this unique functionality they differentiate themselves from their competitors, increasing customer loyalty and reducing the likelihood of churn.
Consolidated Bill View
Most telecommunications companies operate multiple billing systems. This can be because they offer a wide variety of products and services as is the case with Bell Canada, or because of company mergers like those between MTS and Allstream, and Telecom New Zealand and AAPT (Australia), the latter bringing together customers and billing systems in two different countries.
Increasingly, customers are demanding the ease and flexibility of consolidated statements while telecommunications companies require a way to tie their many disparate systems together. Globys meets the needs of both by providing customers with one seamless view of all their billing information while accepting and aggregating the telco’s data from multiple backend systems.
Legacy System Replacement
Aliant, SaskTel, and Lightyear faced a common challenge—the need to replace out-dated, CD-based bill analysis software with minimal disruption to their customers and without significantly increasing the burden on their busy IT departments.
Because Globys’ products provide true out-of-box functionality, our cross-functional team was able to deploy fully hosted solutions that not only met the needs of their customers, but did so quickly and efficiently. Additionally, Globys assisted in developing training programs, adoption marketing materials, and other communications to ease the transition of customers to the new systems. By making the change painless while dramatically enhancing functionality, customer satisfaction was improved and the goals of the clients—budget, timeline, and product—were exceeded.
Online Bill Presentment and Payment
Savvy telecommunications companies are recognizing the benefits of online bill presentment and payment. Not only does it improve the bottom line by reducing paper and postage costs as well as calls to customer service, but it also improves the Days Sales Outstanding (DSO) while providing regular, one-to-one marketing opportunities with customers.
Clients such as SunCom, North State Communications, and Windstream recognize these advantages and have made online bill presentment and payment available to both their consumer and business customers.
Enhanced Product Portfolio
In order to stay competitive, telecommunications companies need to provide services that meet the ever-increasing needs of their customers. Companies such as T-Mobile, Genesys, and AAPT turned to Globys when they were looking to increase their product offerings and gain a competitive edge.
Globys offers a wide variety of products to meet the needs of both residential and business customers of all sizes. In addition to providing valuable time- and money-saving benefits to customers, Globys’ products help telecommunications companies reduce churn, increase online adoption, control costs, and create new marketing channels.
|
 |
 |
Contact us for more information about becoming a Globys client.
|
