Globys Blog
Musings, insights, and ideas from our very own thought leaders

John's picture
Posted by John on 08.11.2015
Twitter, PayPal, P&G – all big name brands who have successfully cracked the nut of digitizing today’s customer experience. So will ANZ’s advisory partnership with these tech experts lead them to a digital transformation?  That’s the plan according to David Gonski, ANZ chairman. "The financial services industry is now undergoing rapid change driven by advances in digital technology. The aim of establishing this advisory group is to ensure the board and management have access to external perspectives, specialist insights, and trusted advice to ensure we successfully navigate future... Read More »
Carrie's picture
Posted by Carrie on 07.27.2015
If each of your commercial relationship managers were asked to identify their top ten revenue opportunities, how would they prioritize their lists?  Would it take them minutes, hours, or days to compile?  How confident would they be that their selection was a true representation of the most profitable and probable opportunities? Mike Miller, Globys' SVP of Sales & Marketing, recently posed these questions in an article titled, Getting to a 360ish Customer View Without Breaking the Bank. As Mike notes, for many, the feedback would be something like this: “a list driven by dated half-data... Read More »
Rich's picture
Posted by Rich on 07.17.2015
It appears that some regional banks are beginning to reap the rewards of leaving no stone unturned.  With low interest rates and high cost-cutting efforts abounding, focus has shifted to an area that is often viewed as a necessary output versus a viable opportunity. But based on recently released Q2 results, it looks like fees may be the new rock star (slight pun intended). According to a recent article on American Banker, “M&T Bank, PNC Financial Services Group and KeyCorp reported increases in noninterest revenue approaching 10% in the second quarter, while three of the four megabanks... Read More »
John's picture
Posted by John on 06.25.2015
Most banks – or all businesses for that matter – have some goal around improving their customer experience. For most, it’s not a new goal but one that’s been continually added to the docket for the past few years. Everyone knows it’s important, with most aligning functional objectives tied to improving it. But what’s remained blurry is how to measure the level of success around ‘improving an experience’. A recent study by Econsultancy brings to light a new take on the topic. They asked the participants, ‘What’s the single best opportunity for their organization to deliver on their priorities... Read More »
Carrie's picture
Posted by Carrie on 06.15.2015
Billentis just released their 2015 E-Invoicing and E-Billing Report, which serves as a cross-industry resource for market data and analysis to help understand current and future business impacts. It’s filled with a lot of great insights – stating that businesses that use e-billing and invoicing will help achieve savings of up to 80% and predicting that in 2015 alone, 42 billion e-bills and invoices will be issued globally. Reading through the 95 page report (yes, there is a ton of information included), one area really caught my attention. It’s wasn’t the new stats or a recap of the latest... Read More »