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Rethink

Creating new customer value with data

Just using data to target customers? You may lose them instead.

Predicting the “next-best” offer is the rage of marketing teams as companies become focused on leveraging data to make their revenue models more and more efficient.  But in this fight for the customer’s wallet share there is a hidden but growing danger. What happens when all your competitors become equally good at predicting business purchase MORE…

Billing portal pricing survey: Common strategies and what customers are willing to pay

It’s the great debate of what a billing portal is ‘worth’ to a customer. Should we charge them to access their digital statements if that’s our preferred option? How valuable is the custom reporting and cost allocation to their business? How will customers respond to a charge – is it something they’re expecting? Rather it MORE…

Why you should rethink segmentation. It’s the difference between companies and people!

Companies don’t use your billing portal.  People do.  Yet many telecom and cloud service providers can fall into the trap of overlooking that point.  Product managers and billing personnel can start to define “customer” segments based on company characteristics such as revenue or number of employees.  But that segmentation can easily hide the stepping stone MORE…

Struggling to get customers to ‘go green’? Check for these paperless billing roadblocks.

Paperless billing continues to be one of the key business case drivers for online billing portals – and for good reason. It offers the potential to save millions in printing and postage, as well as eliminate a common source of customer discontent – the paper bill. So what happens when you launch your portal and the MORE…

Billing portal check up: 9 features business customers value

Customers are not static in nature. New processes, technologies, products, trends, regulations, requirements, etc. all lead to an ever-evolving set of challenges and needs. And who do they expect to adapt to their changes?  That’s right, their service providers. In general, today’s business customer is turning to technology to help them do more with less – MORE…

New research from Globys reveals information reporting features your customers want

If Treasurers and CFOs could redesign their banks’ information reporting, what would change? This was the question that Globys took to the streets. We interviewed key financial roles from a wide range of businesses who partner with several of the top 20 North American commercial banks. Our goal was to (1) understand the role of MORE…

Why “Me Too” information reporting is impacting your customers and your bottom-line

How would you like to start every workday extracting, manually consolidating and manipulating your bank data? If your information reporting is industry-standard, that’s your customers’ reality – painful. Why is this the case? Often information reporting is on life-support – working but not improving. But a healthy information reporting solution can become mission-critical which is MORE…

5 customer challenges impacting the information reporting experience

Every commercial bank strives to offer competitive lines of credit and great terms for its customers. So what will set your bank apart from the pack? In this fast-paced digital age, your bank’s ability to manage, customize and deliver data to your customers is more critical than ever before. Your commercial customers want to get MORE…

28% of CFOs and treasurers are considering switching primary transaction bank in next 6 months

According to a recent study by East & Partners (E&P), some of Australia’s largest companies are changing their tune when it comes to how they rate their incumbent banks’ innovation and value for money. So what’s causing this shift? E&P says it’s a competitive play by their international counterparts. “E&P has for some time reported MORE…

Success factors in e-invoicing projects: The six Ps

Billentis just released their 2015 E-Invoicing and E-Billing Report, which serves as a cross-industry resource for market data and analysis to help understand current and future business impacts. It’s filled with a lot of great insights – stating that businesses that use e-billing and invoicing will help achieve savings of up to 80% and predicting MORE…

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