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Creating new customer value with data

Breaking the cycle of manual invoice reporting

Did you know that over 70% of invoice reporting is still performed in Excel? Just think – all of the efforts to move your billing data to a digital state and you could have stuck with mailing out CD roms. But seriously, why are your enterprise customers continuing to rely on an offline, seemingly archaic MORE…

PAST DUE: Why your enterprise billing is killing your cash flow

Do you ever wonder if your enterprise customers even read the giant ‘due date’ listed on their bills?  If you’re like most usage-based service providers, more often than not, the number of payments coming in late far exceeds those coming in on time – and this represents the majority of your business revenue. Beyond the MORE…

The insider’s secret to hidden profits in B2B billing

So you’ve been tasked with improving productivity on the billing front. You’ve analyzed your systems and processes – and determined your shoe string budget and stretched resources offer little upside. You’ve explored the daunting path of system consolidation – too much time, not enough resources. So now what do you do? You shift your focus MORE…

Just using data to target customers? You may lose them instead.

Predicting the “next-best” offer is the rage of marketing teams as companies become focused on leveraging data to make their revenue models more and more efficient.  But in this fight for the customer’s wallet share there is a hidden but growing danger. What happens when all your competitors become equally good at predicting business purchase MORE…

Billing portal pricing survey: Common telco strategies and what customers are willing to pay

It’s the great debate of what a billing portal is ‘worth’ to a customer. Should we charge them to access their digital statements if that’s our preferred option? How valuable is the custom reporting and cost allocation to their business? How will customers respond to a charge – is it something they’re expecting? Rather it MORE…

Why you should rethink segmentation. It’s the difference between companies and people!

Companies don’t use your billing portal.  People do.  Yet many telecom and cloud service providers can fall into the trap of overlooking that point.  Product managers and billing personnel can start to define “customer” segments based on company characteristics such as revenue or number of employees.  But that segmentation can easily hide the stepping stone MORE…

Struggling to get customers to ‘go green’? Check for these paperless billing roadblocks.

Paperless billing continues to be one of the key business case drivers for online billing portals – and for good reason. It offers the potential to save millions in printing and postage, as well as eliminate a common source of customer discontent – the paper bill. So what happens when you launch your portal and the MORE…

Billing portal check up: 9 features business customers value

Customers are not static in nature. New processes, technologies, products, trends, regulations, requirements, etc. all lead to an ever-evolving set of challenges and needs. And who do they expect to adapt to their changes?  That’s right, their service providers. In general, today’s business customer is turning to technology to help them do more with less – MORE…

New research from Globys reveals information reporting features your customers want

If Treasurers and CFOs could redesign their banks’ information reporting, what would change? This was the question that Globys took to the streets. We interviewed key financial roles from a wide range of businesses who partner with several of the top 20 North American commercial banks. Our goal was to (1) understand the role of MORE…

Why “Me Too” information reporting is impacting your customers and your bottom-line

How would you like to start every workday extracting, manually consolidating and manipulating your bank data? If your information reporting is industry-standard, that’s your customers’ reality – painful. Why is this the case? Often information reporting is on life-support – working but not improving. But a healthy information reporting solution can become mission-critical which is MORE…

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