Mobily and Globys Launch Online Billing & Analytics Solution to Enhance Corporate Customer Experience
Seattle, WA – March 24, 2011 – Globys (www.Globys.com), a leading provider of customer experience solutions for the worldwide telecommunications market, and Mobily, renowned as the second largest mobile service provider in the Kingdom of Saudi Arabia, today announced the launch of Globys Bill Analyst, an advanced analytics and reporting solution for Mobily’s corporate customers. Implemented under the brand name Bill Analyzer, the solution includes consolidated views of invoices as well as unbilled usage, intuitive dashboards, and proactive alerts to provide Mobily’s customers with business-critical information, when and how they need it.
As one of the fastest growing mobile operators in the world, Mobily has selected Bill Analyst as part of a long-term commitment to delivering a differentiated customer experience. By consolidating billing data from multiple systems and services, Bill Analyst provides customers with a holistic view of their Mobily invoices, services, and call detail records, making it easier to analyze costs and usage. In a secure, self-service environment customers can generate custom reports, perform cost allocation, and share information with colleagues, greatly reducing the time and resources required for the monthly reporting and payment process. Bill Analyst also allows customers to set user-defined alerts to proactively manage unbilled usage.
“Globys is pleased to support Mobily’s commitment to delivering a truly relevant customer experience by helping them leverage their data assets to anticipate customers’ needs and deliver against those needs ,” said Derek Edwards, Chief Executive Officer of Globys. “We are excited about the launch of Bill Analyst as a foundation for several other customer experience innovations that will be rolled out later in the year.”
Globys’ Customer Experience suite, which includes Bill Analyst, is specifically designed to help operators deliver an enhanced customer experience, one that is data-driven, across every interaction and touch point. Due to its exclusive focus on the telecommunications industry for the past 15 years, and having deployed its solutions at more than 40 operators worldwide, Globys is recognized as having deep domain expertise with telecom data. This expertise is backed by solutions that provide operators the tools to monitor the customer experience, anticipate customers’ needs, and proactively deliver to customers want they want, how and when they want it.
“Our industry requires solutions that are both flexible to deploy, and able to scale quickly to meet our customers’ needs as they rapidly evolve,” said Medhat Amer, CIO of Mobily. “With their exclusive telecommunications focus and strong global client base, Globys has unique insights into customer experience success – both for the operator and the end user — that will prove invaluable as we continue to refine our customer experience to ensure Mobily’s leadership in this market.”
By integrating Globys’ solutions into their suite of business services and providing a set of automated tools to efficiently manage the end-to-end customer experience, Globys clients are differentiating themselves in today’s competitive market by satisfying customers, increasing ARPU, and reducing churn.
“Our growing community of worldwide telecommunications clients is a testament to the proven ROI that our customer experience solutions continue to yield,” said Derek Edwards, Chief Executive Officer of Globys. “The bill is another significant touch point that presents operators a real opportunity – not just from a marketing standpoint to up-sell customers – but from the standpoint of delivering against a customer’s expectations of their service. We all know that the bill better be right, and that it needs to provide customers the valuable insights that they demand.”
About Globys
Globys provides some of the world’s leading telecommunications carriers with solutions that help them leverage their customer data assets to enhance the overall customer experience. A spin off from VeriSign Inc., one of the world’s leading providers of infrastructure services, Globys offers a suite of products that have helped meet the needs of telecommunications carriers for more than 15 years and supports global customer deployments. Globys has headquarters in Seattle and regional offices around the world. Additional information can be found at www.globys.com.
About Mobily
Etihad Etisalat (Mobily) was established in 2004 by a consortium led by Etisalat, the UAE based telecom conglomerate. Mobily is the official brand name of Etihad Etisalat, renowned as the second mobile service provider in the Kingdom of Saudi Arabia.
The awarded 25-Year telecommunication mobile license was complemented by a subsequent purchase of a 3G license.
Mobily is the 1st Saudi communications company to get an operation license for 3rd generation services and beyond. In December 2004, Mobily was listed on Tadawul Stock Exchange. Today, In March 2008, Mobily was granted approval by CITC (Communication and Information Technology Commission) to acquire Bayanat al-Oula which was a licensed Data Service Provider for a price of SAR 1.5 Billion. And, in November 2008, Mobily acquired absolute majority stakes in Zajil, the leading Saudi ISP (Internet Service Provider).
Mobily owns vast majority shares in the Saudi National Fiber Network (SNFN) composed with 12,800 KM of structured fiber cable, panned into 7 fully protected rings covering 35 Saudi cities plus access to 60 major hub sites for telecommunications prime points of presence, and complimented with 20 inter-metropolis fiber loops in major Saudi cities. Furthermore, Mobily is a lead investor in prime global submarine cable projects that are expected to be operational in the near future
Contact:
Gina Preoteasa
Trylon SMR
(212) 905-6060
