Globys to Provide Insights on Why Customer Experience Matters at Yankee Group Summit

Seattle, WA, United States, 02/07/2011 – Glenn Pingul, vice president of products & mobile strategies for Globys (www.globys.com), a leading provider of customer experience solutions for the worldwide telecommunications market, will be participating on a panel at the Yankee Group’s “Delivering a World-Class Customer Experience” Summit on March 21, 2011 in Orlando, Florida. The conference will be taking place in conjunction with International CTIA Wireless 2011.

The Yankee Group’s “Delivering a World-Class Customer Experience” Summit will focus on how businesses can compete with next-generation customer experience including new trends and best practices. Other issues to be featured prominently will include policy management, customer care, service assurance and customer analytics.

Pingul will participate in a panel with several other industry experts focused on defining the framework for expanding customer experience beyond marketing and customer care, how operators can transition from reactive approaches to anticipatory ones that put customers’ needs at the heart of the customer experience strategy, and the keys to measuring your customer experience success.

About Globys
Globys provides some of the world’s leading telecommunications carriers with solutions that help them leverage their customer data assets to enhance the overall customer experience. A spin off from VeriSign Inc., one of the world’s leading providers of infrastructure services, Globys offers a suite of products that have helped meet the needs of telecommunications carriers for more than 14 years and supports global customer deployments. Globys has headquarters in Seattle and regional offices around the world. Additional information can be found at www.globys.com.

Contact Information:
Gina Preoteasa
Trylon SMR
(212) 905-6060
gina@trylonsmr.com