Globys and Level 3 Communications Share the Keys to Enhancing the ePortal Business Customer Experience at Telestrategies’ Telco E-Care & Billing Output Event
Seattle, WA, United States, 09/22/2010 – Globys, a leading provider of contextual marketing and self-service solutions for the worldwide telecommunications market, announced that David Kreinheder, senior product development manager for Globys, and Joe Harding, vice president of product development for Level 3 Communications delivered a joint presentation to Telco E-Care & Billing Output attendees on how operators can successfully launch an online billing and reporting solution and the positive impacts on customer experience, operations, and carrier ROI.
Held in Miami, FL and hosted by Telestrategies, the leading producer of telecommunications conference events in the United States, Telco E-Care & Billing Output offered a two-track program designed to show operators how to deliver an outstanding care and billing output experience – while driving out costs and operations overhead associated with traditional billing and customer support. Several leading North American operators and vendors were represented at the event.
“Level 3 is focused on providing their business customers with superior customer service and excellence in billing is a must to achieve not only high customer satisfaction, but also drive down operational costs,” said David Kreinheder. “With the successful launch of Globys’ Bill Analyst solution and ongoing partnership, Level 3 has achieved industry leading adoption and is realizing significant cost savings through support reduction and paperless billing adoption.”
About Globys
Globys provides some of the world’s leading telecommunications carriers with solutions that help them leverage and monetize their customer data assets. A spin off from VeriSign Inc., one of the world’s leading providers of infrastructure services, Globys offers a suite of products that have helped meet the needs of telecommunications operators for more than 14 years and supports global customer deployments.
Globys has headquarters in Seattle and regional offices around the world. Additional information can be found at http://www.globys.com.
Media and Analyst Contact Information:
Gina Preoteasa
Trylon SMR
(212) 725-2295
gina@trylonsmr.com
