Globys’ Bill Analyst Increases Online Bill Usage by 110%; Reduces Billing Inquiries by 25% for Level 3 Communications
Seattle, WA, United States, 12/14/2010 – Globys (www.globys.com), a leading provider of customer experience solutions for the worldwide telecommunications market, has helped Level 3 Communications to improve client satisfaction and reduce costs through the deployment and use of its Bill Analyst platform. In less than two years, Level 3 has seen an increase in online bill usage by 110 percent and a reduction in billing inquiries by twenty-five percent.
Globys Bill Analyst is an online billing and reporting solution that consolidates billing data from multiple systems and services. For customers who utilize more than one service, (e.g. fixed line, data, voice over Internet protocol, and mobile), Bill Analyst provides a holistic view of their telecom charges in an easy-to-use tool that can be accessed 24×7.
“Level 3’s ability to continuously improve its position against its billing, operational and customer experience goals has fueled a commitment to gathering the voice of its customers, providing a robust online billing and analytics solution, and driving down operational unit costs,” said Joe Harding, vice president of Product Development.
“By understanding customers’ needs, service providers can adopt a more customer-centric approach that builds trust among valued customers, which allows a service provider to compete on more than just price and service quality,” said Mark Sten, cofounder and SVP global marketing & carrier relations at Globys. “Level 3’s experience is a great example. By aligning its online billing with its customers’ definition of a ‘good experience’ – personalized, consistent, and convenient – Level 3 was able to improve customer satisfaction and reduce significant operational costs by minimizing billing inquiries, which some service providers estimate to cost as much as $500 per resolution.”
About Globys
Globys provides some of the world’s leading telecommunications carriers with solutions that help them leverage their customer data assets to enhance the overall customer experience. A spin off from VeriSign Inc., one of the world’s leading providers of infrastructure services, Globys offers a suite of products that have helped meet the needs of telecommunications carriers for more than 14 years and supports global customer deployments. Globys has headquarters in Seattle and regional offices around the world. Additional information can be found at www.globys.com.
Contact Information:
Gina Preoteasa
Trylon SMR
(212) 905-6060
gina@trylonsmr.com
