View Printable Version

Bell Aliant, CSL, Swisscom and Telstra to Join Globys on Customer Experience Panel at TM Forum Americas Event

Seattle, WA, United States, October 20, 2011 – Mark Sten, senior vice president of global marketing and carrier relations for Globys (www.globys.com), a leading provider of customer experience solutions for the worldwide telecommunications market, will host a panel titled “Acting On Real Time User Experience To Increase ARPU And The Overall Lifetime Value of Your Customers” on November 9, 2011 in Orlando, Florida. The panel will be taking place as part of the Customer Experience Summit at the TM Forum World Management Americas conference.

Mr. Sten will be hosting a panel of executives from around the world who are focused on customer experience transformation at their respective companies.  The panel will include:

  • Joseph O’Konek, CEO, CSL (Hong Kong)
  • Linda Horne, Executive Director, Billing & Strategy Group, Telstra (Australia)
  • Markus Eberhard, Head of Selfcare, Swisscom (Switzerland)
  • Karyn Latter, E-Billing Business Owner & Customer Experience Development Manager, Bell Aliant (Canada)

The experts on the panel will shed light on the essential ingredients for customer experience success—including the positive results they are already reaping.  “The panel and I plan to go beyond a definition of ‘customer experience’ to sharing real-world examples of how to implement strategies that improve the customer experience and drive real competitive differentiation,” explains Mr. Sten. “The results that each of these organizations are realizing as it relates to a customer experience imperative are impressive,” says Sten. “With this lineup of panelists, we have a unique opportunity to provide the TM Forum attendees an insightful look into how customer experience transformation is being accomplished.” 

The TM Forum’s “Optimizing Customer Experience” Summit will focus on how businesses can drive future business growth through superior customer experience and the loyalty that it creates.  Other topics to be covered at the three-day conference through interactive debates and case-studies include the cloud economy, the emergence of new business models, innovation through the creation, delivery and monetization of successful services, and delivering IT agility.

Download

About Globys

Globys provides some of the world’s leading telecommunications carriers with solutions that help them leverage their customer data assets to enhance the overall customer experience. A spin off from VeriSign Inc., one of the world’s leading providers of infrastructure services, Globys offers a suite of products that have helped meet the needs of telecommunications carriers for more than 15 years and supports global customer deployments.  Globys has headquarters in Seattle and regional offices around the world.  Additional information can be found at www.globys.com.

Contact:

Gina Preoteasa

Trylon SMR

(212) 905-6060

gina@trylonsmr.com